Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| One Time License |
One Time License
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Activity Dashboard |
Activity Dashboard
|
| Auto-Dialer |
Auto-Dialer
|
| Automatic Call Distribution |
Automatic Call Distribution
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| CRM Integration |
CRM Integration
|
| Call Recording |
Call Recording
|
| Call Routing |
Call Routing
|
| Call Transfer |
Call Transfer
|
| Chat |
Chat
|
| Contact History |
Contact History
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customer Service Analytics |
Customer Service Analytics
|
| Data Filtering |
Data Filtering
|
| Disaster Recovery |
Disaster Recovery
|
| Email Integration |
Email Integration
|
| Employee Management |
Employee Management
|
| Employee Self Service |
Employee Self Service
|
| Help Desk Management |
Help Desk Management
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Instant Messaging |
Instant Messaging
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Assignment |
Lead Assignment
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Performance Management |
Performance Management
|
| Predictive Dialer |
Predictive Dialer
|
| Prioritizing |
Prioritizing
|
| Productivity Reporting |
Productivity Reporting
|
| Progressive Dialing |
Progressive Dialing
|
| Queue Manager |
Queue Manager
|
| Real Time Reporting |
Real Time Reporting
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Routing |
Request Routing
|
| SMS Integration |
SMS Integration
|
| Single Sign On |
Single Sign On
|
| Text to Speech |
Text to Speech
|
| Visual Analytics |
Visual Analytics
|
| Voice Mail |
Voice Mail
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Ameyo FusionCX |
Ameyo FusionCX
|
| Dynamics 365 |
Dynamics 365
|
| FieldEZ |
FieldEZ
|
| Freshdesk |
Freshdesk
|
| Knowmax |
Knowmax
|
| LeadSquared |
LeadSquared
|
| SugarCRM |
SugarCRM
|
| Zendesk |
Zendesk
|
| Zoho CRM |
Zoho CRM
|
