Zoho Desk

Cloud-based help desk platform
(1622 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$12,00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Audit Trail Audit Trail
Authentication Authentication
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Recording Call Recording
Call Routing Call Routing
Call Transfer Call Transfer
Chat Chat
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Computer Telephony Integration Computer Telephony Integration
Configurable Workflow Configurable Workflow
Contact History Contact History
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import Data Import
Data Import/Export Data Import/Export
Data Migration Data Migration
Disaster Recovery Disaster Recovery
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Employee Management Employee Management
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Graphical Workflow Editor Graphical Workflow Editor
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Issue Management Issue Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Lead Distribution Lead Distribution
Lead Nurturing Lead Nurturing
Loyalty Program Loyalty Program
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Performance Management Performance Management
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Productivity Reporting Productivity Reporting
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Request Routing Request Routing
Role Management Role Management
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
SEO Management SEO Management
SLA Management SLA Management
SMS Integration SMS Integration
SSL Security SSL Security
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Timer Timer
Two-Factor Authentication Two-Factor Authentication
Web Forms Web Forms
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Customer Thermometer Customer Thermometer
Workato Workato
Zoho Analytics Zoho Analytics
Zoho CRM Zoho CRM
Zoho Cliq Zoho Cliq
Zoho Creator Zoho Creator
Zoho Flow Zoho Flow
Zoho Forms Zoho Forms
Zoho Projects Zoho Projects
Zoho SalesIQ Zoho SalesIQ

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