Akio Unified Interaction Center

Multi-channel customer relations management platform
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
Knowledge Base Knowledge Base
Phone Support Phone Support
Chat Chat

Pricing

Pricing

Starting From

Starting From

€40,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Ad hoc Reporting Ad hoc Reporting
Alerts / Escalation Alerts / Escalation
Appointment Management Appointment Management
Boolean Search Boolean Search
Call Center Management Call Center Management
Call List Management Call List Management
Call Monitoring Call Monitoring
Campaign Management Campaign Management
Collaboration Tools Collaboration Tools
Competitive Analysis Competitive Analysis
Email Management Email Management
Feedback Management Feedback Management
Forms Management Forms Management
Graphical Data Presentation Graphical Data Presentation
Interaction Tracking Interaction Tracking
Language Detection Language Detection
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Network Monitoring Network Monitoring
Real Time Analytics Real Time Analytics
Real Time Reporting Real Time Reporting
Remote Access/Control Remote Access/Control
Semantic Search Semantic Search
Social Listening Social Listening
Summarization Summarization
Survey/Poll Management Survey/Poll Management
Taxonomy Classification Taxonomy Classification
Text Editing Text Editing
Ticket Management Ticket Management

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