Akio

Multi-channel customer relations management platform
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

€50,00
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Ad hoc Reporting Ad hoc Reporting
Automatic Call Distribution Automatic Call Distribution
Call Center Management Call Center Management
Call List Management Call List Management
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Transfer Call Transfer
Campaign Management Campaign Management
Chat Chat
Chat Transcript Chat Transcript
Contact Database Contact Database
Contact History Contact History
Contact Management Contact Management
Customer Profiling Customer Profiling
Customizable Reporting Customizable Reporting
Dashboard Creation Dashboard Creation
Email Distribution Email Distribution
Email Response Control Email Response Control
Email Templates Email Templates
IVR / Voice Recognition IVR / Voice Recognition
Knowledge Base Management Knowledge Base Management
Multi-Channel Distribution Multi-Channel Distribution
Multi-Channel Management Multi-Channel Management
Natural Language Search Natural Language Search
Performance Reports Performance Reports
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
SMS Integration SMS Integration
Scheduled Reporting Scheduled Reporting
Search Functionality Search Functionality
Semantic Search Semantic Search
Social Media Integration Social Media Integration
Voice Mail Voice Mail