Deskpro

Customer service software you can depend on
(33 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

US$15,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Application Integration Application Integration
Assignment Management Assignment Management
Auditing Auditing
Authentication Authentication
Automated Billing Automated Billing
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Tracking Call Tracking
Call Transfer Call Transfer
Categorization Categorization
Chat Chat
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Commenting Commenting
Contact History Contact History
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Database Customer Database
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
Employee Management Employee Management
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
File Management File Management
Filtered Views Filtered Views
Full Text Search Full Text Search
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Labeling Labeling
Lead Assignment Lead Assignment
Lead Distribution Lead Distribution
Mobile Alerts Mobile Alerts
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Project Notes Project Notes
Project Time Tracking Project Time Tracking
Real Time Notifications Real Time Notifications
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Role-Based Permissions Role-Based Permissions
SMS Integration SMS Integration
SSL Security SSL Security
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Subscription Management Subscription Management
Surveys & Feedback Surveys & Feedback
Task Tracking Task Tracking
Third Party Integration Third Party Integration
Voice Mail Voice Mail
Website Integration Website Integration
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Google Analytics Google Analytics
Highrise CRM Highrise CRM
Jira Jira
Magento Commerce Magento Commerce
Nicereply Nicereply
Okta Okta
OneLogin OneLogin
Trello Trello
Twilio Twilio
Xero Xero