Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| Active Directory Integration |
Active Directory Integration
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| CRM Integration |
CRM Integration
|
| Call Center Management |
Call Center Management
|
| Call List Management |
Call List Management
|
| Call Recording |
Call Recording
|
| Call Reporting |
Call Reporting
|
| Call Routing |
Call Routing
|
| Call Scripting |
Call Scripting
|
| Call Transfer |
Call Transfer
|
| Chat |
Chat
|
| Communication Management |
Communication Management
|
| Contact History |
Contact History
|
| Data Import/Export |
Data Import/Export
|
| Email Integration |
Email Integration
|
| Follow-up Scheduling |
Follow-up Scheduling
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Instant Messaging |
Instant Messaging
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Assignment |
Lead Assignment
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| PCI DSS Compliance |
PCI DSS Compliance
|
| Prioritizing |
Prioritizing
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Reporting |
Real Time Reporting
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Routing |
Request Routing
|
| SMS Integration |
SMS Integration
|
| Search Functionality |
Search Functionality
|
| Social Media Integration |
Social Media Integration
|
| Surveys & Feedback |
Surveys & Feedback
|
| Third Party Integration |
Third Party Integration
|
Integrations |
Integrations |
| AuguTech |
AuguTech
|
| InGenius |
InGenius
|
| Tigerpaw |
Tigerpaw
|
| WebRezPro |
WebRezPro
|
