MiContact Center

Cloud contact center solutions
(3 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Active Directory Integration Active Directory Integration
Automatic Lead Distribution Automatic Lead Distribution
CRM Integration CRM Integration
Call Center Management Call Center Management
Call List Management Call List Management
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Transfer Call Transfer
Chat Chat
Communication Management Communication Management
Contact History Contact History
Data Import/Export Data Import/Export
Email Integration Email Integration
Follow-up Scheduling Follow-up Scheduling
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Lead Assignment Lead Assignment
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
PCI DSS Compliance PCI DSS Compliance
Prioritizing Prioritizing
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
Request Routing Request Routing
SMS Integration SMS Integration
Search Functionality Search Functionality
Social Media Integration Social Media Integration
Surveys & Feedback Surveys & Feedback
Third Party Integration Third Party Integration

Integrations

Integrations

AuguTech AuguTech
InGenius InGenius
Tigerpaw Tigerpaw
WebRezPro WebRezPro