Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations
(10 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$40,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Application Integration Application Integration
Approval Process Control Approval Process Control
Archiving & Retention Archiving & Retention
Asset Lifecycle Management Asset Lifecycle Management
Asset Management Asset Management
Auditing Auditing
Authentication Authentication
Auto-Responders Auto-Responders
Automated Scheduling Automated Scheduling
Automatic Notifications Automatic Notifications
Availability Indicator Availability Indicator
Availability Management Availability Management
Benchmarking Benchmarking
CRM Integration CRM Integration
Categorization Categorization
Change Management Change Management
Charting Charting
Chat Chat
Client Portal Client Portal
Compliance Management Compliance Management
Configuration Management Configuration Management
Contract Management Contract Management
Corrective Actions Corrective Actions
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Data Import/Export Data Import/Export
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Employee Self Service Employee Self Service
Escalation Management Escalation Management
Estimating Estimating
Event Logs Event Logs
Event Management Event Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Fixed Asset Management Fixed Asset Management
Gantt Charts Gantt Charts
Goal Setting / Tracking Goal Setting / Tracking
Help Desk Management Help Desk Management
IT Asset Tracking IT Asset Tracking
Incident Management Incident Management
Instant Messaging Instant Messaging
Inventory Management Inventory Management
Knowledge Base Management Knowledge Base Management
Lead Assignment Lead Assignment
Lifecycle Management Lifecycle Management
Mobile Integration Mobile Integration
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Online Catalog Online Catalog
Password Management Password Management
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Problem Management Problem Management
Project Management Project Management
Project Time Tracking Project Time Tracking
Project Tracking Project Tracking
Project Workflow Project Workflow
Projections Projections
Purchase Order Management Purchase Order Management
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
SLA Management SLA Management
SMS Integration SMS Integration
SSL Security SSL Security
Scheduled Reporting Scheduled Reporting
Self Service Portal Self Service Portal
Support Ticket Management Support Ticket Management
Surveys & Feedback Surveys & Feedback
Third Party Integration Third Party Integration
Timer Timer
Timesheets Timesheets
Workflow Management Workflow Management

Integrations

Integrations

Amazon EC2 Amazon EC2
Facebook Facebook
GitHub GitHub
Jira Jira
Leena AI Leena AI
Microsoft 365 Microsoft 365
Microsoft Azure Microsoft Azure
Microsoft Excel Microsoft Excel
SAP BusinessObjects SAP BusinessObjects
Twilio Twilio