OTRS Alternatives
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
How are these alternatives similar to OTRS?
The alternatives suggested are similar to OTRS in terms of common software categories, shared features and the number of verified user reviews. Explore the following OTRS alternatives to see if there are any OTRS competitors that you should also consider in your software research.
What are the top 5 alternatives to OTRS?
Top 20 alternatives
Overview
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Read more about Zendesk Suite
Business size
S
M
L
Pricing
Starting from:
US$55.00
- Free Version
- Free Trial
Value for Money
4.2
0.3
Overview
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.
Read more about Salesforce Sales Cloud
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.0
0.5
Overview
Zammad is a help desk software. It is an open source solution designed for small and medium-sized companies. Zammad offers functionalities for customer service teams to manage and track customer requests.
Read more about Zammad
Business size
S
M
L
Pricing
Starting from:
US$5.80
- Free Version
- Free Trial
Value for Money
5
0.5
Overview
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.
Read more about Vivantio
Business size
S
M
L
Pricing
Starting from:
US$59.00
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
Read more about EcholoN
Business size
S
M
L
Pricing
Starting from:
US$5,500.00
- Free Version
- Free Trial
Value for Money
4.5
Overview
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!
Read more about Issuetrak
Business size
S
M
L
Pricing
Starting from:
US$27.00
- Free Version
- Free Trial
Value for Money
4.6
0.1
Overview
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
Read more about ManageEngine ServiceDesk Plus
Business size
S
M
L
Pricing
Starting from:
US$16.00
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
SysAid is the most advanced AI-Powered Help Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
Read more about SysAid
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.5
Overview
Automate recurring workflows. Wrike’s automation engine works in the background to sync related tasks, thereby reducing errors and tedious activities without requiring you to update other projects and tasks.
Read more about Wrike
Business size
S
M
L
Pricing
Starting from:
US$10.00
- Free Version
- Free Trial
Value for Money
4.2
0.3
Overview
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.
Read more about HappyFox Help Desk
Business size
S
M
L
Pricing
Starting from:
US$24.00
- Free Version
- Free Trial
Value for Money
4.5
Overview
VobeSoft is a business software solution that configures a cloud database into business solutions without coding. Companies can use a pre-defined template or build custom enterprise applications.
Read more about VobeSoft
Business size
S
M
L
Pricing
Starting from:
US$110.00
- Free Version
- Free Trial
Value for Money
4.7
0.2
Overview
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.
Read more about C2-ITSM
Business size
S
M
L
Pricing
Starting from:
US$44.00
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
Read more about TOPdesk
Business size
S
M
L
Pricing
Starting from:
US$77.00
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
Read more about BOSSDesk
Business size
S
M
L
Pricing
Starting from:
US$29.00
- Free Version
- Free Trial
Value for Money
4.7
0.2
Overview
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
Read more about Alloy Navigator
Business size
S
M
L
Pricing
Starting from:
US$19.00
- Free Version
- Free Trial
Value for Money
4.5
Overview
It allows you to efficiently manage customer support, optimizing the use of company resources and saving time. Easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize.
Read more about Deepser
Business size
S
M
L
Pricing
Starting from:
US$35.00
- Free Version
- Free Trial
Value for Money
4.2
0.3
Overview
ALVAO Service Desk helps businesses streamline tasks and requests on a unified self-service portal. Users can automate workflows, assign tickets to the team, manage assets, and more.
Read more about ALVAO Service Desk
Business size
S
M
L
Pricing
Starting from:
US$40.00
- Free Version
- Free Trial
Value for Money
4.5
Overview
Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.
Read more about AppBase DCM & BPM Platform
Business size
S
M
L
Pricing
Starting from:
US$120.00
- Free Version
- Free Trial
Value for Money
4.7
0.2
Overview
HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.
Read more about HEINZELMANN
Business size
S
M
L
Pricing
Starting from:
US$1,095.00
- Free Version
- Free Trial
Value for Money
5
0.5
Overview
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.
Read more about Salesforce Service Cloud
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.2
0.3
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
Help Desk Software
