Brand Embassy

Social Customer Service Software
(1 review)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Alerts / Escalation Alerts / Escalation
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Case Management Case Management
Chat Chat
Collaborative Workspace Collaborative Workspace
Configurable Workflow Configurable Workflow
Forum / Discussion Board Forum / Discussion Board
Help Desk Management Help Desk Management
Instant Messaging Instant Messaging
Keyword Tracking Keyword Tracking
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
Social Network Marketing Social Network Marketing
Support Ticket Management Support Ticket Management
Third Party Integration Third Party Integration
To-Do List To-Do List
Trend Analysis Trend Analysis
Workflow Management Workflow Management

Integrations

Integrations

10to8 10to8
Avaya Aura Call Center Elite Avaya Aura Call Center Elite
Brandwatch Brandwatch
NICE inContact NICE inContact
SAP HANA Cloud Platform SAP HANA Cloud Platform
Salesforce Service Cloud Salesforce Service Cloud
StreetSmart StreetSmart
Talkdesk Talkdesk
Zendesk Zendesk

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