Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Alerts / Escalation |
Alerts / Escalation
|
| Business Intelligence |
Business Intelligence
|
| CRM Integration |
CRM Integration
|
| Case Management |
Case Management
|
| Chat |
Chat
|
| Collaborative Workspace |
Collaborative Workspace
|
| Configurable Workflow |
Configurable Workflow
|
| Forum / Discussion Board |
Forum / Discussion Board
|
| Help Desk Management |
Help Desk Management
|
| Instant Messaging |
Instant Messaging
|
| Keyword Tracking |
Keyword Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Monitoring |
Monitoring
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| Social Network Marketing |
Social Network Marketing
|
| Support Ticket Management |
Support Ticket Management
|
| Third Party Integration |
Third Party Integration
|
| To-Do List |
To-Do List
|
| Trend Analysis |
Trend Analysis
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| 10to8 |
10to8
|
| Avaya Aura Call Center Elite |
Avaya Aura Call Center Elite
|
| Brandwatch |
Brandwatch
|
| NICE inContact |
NICE inContact
|
| SAP HANA Cloud Platform |
SAP HANA Cloud Platform
|
| Salesforce Service Cloud |
Salesforce Service Cloud
|
| StreetSmart |
StreetSmart
|
| Talkdesk |
Talkdesk
|
| Zendesk |
Zendesk
|
