Helpshift

Digital customer service platform and ticketing system
(26 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$0,00/year
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Auto-Responders Auto-Responders
Automatic Notifications Automatic Notifications
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Call Recording Call Recording
Call Routing Call Routing
Campaign Analysis Campaign Analysis
Campaign Management Campaign Management
Case Management Case Management
Chat Chat
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Accounts Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customer History Customer History
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import Data Import
Data Import/Export Data Import/Export
Data Visualization Data Visualization
Desktop Notifications Desktop Notifications
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Employee Management Employee Management
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Full Text Search Full Text Search
Gamification Gamification
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
Inbox Management Inbox Management
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Multi-Campaign Multi-Campaign
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Multiple User Accounts Multiple User Accounts
Offline Access Offline Access
Performance Reports Performance Reports
Prioritizing Prioritizing
Real Time Data Real Time Data
Real Time Notifications Real Time Notifications
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
Request Routing Request Routing
SLA Management SLA Management
SSL Security SSL Security
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Sentiment Analysis Sentiment Analysis
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Tagging Tagging
Third Party Integration Third Party Integration
Timer Timer
Visual Analytics Visual Analytics
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Agent.ai Agent.ai
AppFollow AppFollow
Dropbox Business Dropbox Business
Mailchimp Mailchimp
PlayVox PlayVox
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Twitter Twitter
Zendesk Zendesk

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