Freshdesk Alternatives
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How are these alternatives similar to Freshdesk?
The alternatives suggested are similar to Freshdesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshdesk alternatives to see if there are any Freshdesk competitors that you should also consider in your software research.
What are the top 5 alternatives to Freshdesk?
Top 20 alternatives
ServiceNow Customer Service Management
Automate requests and deliver effortless experiences
Overview
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
Read more about ServiceNow Customer Service Management
Business size
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.1
0.3
Overview
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.
Read more about Dynamics 365
Business size
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Pricing
Starting from:
US$50.00
- Free Version
- Free Trial
Value for Money
4.1
0.3
Overview
Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.
Read more about Kustomer
Business size
S
M
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Pricing
Starting from:
US$89.00
- Free Version
- Free Trial
Value for Money
4.4
Overview
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.
Read more about HappyFox Help Desk
Business size
S
M
L
Pricing
Starting from:
US$24.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones
Read more about ManageEngine Endpoint Central
Business size
S
M
L
Pricing
Starting from:
US$795.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection
Read more about Verloop
Business size
S
M
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.6
0.2
Overview
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
Read more about ManageEngine ServiceDesk Plus
Business size
S
M
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Pricing
Starting from:
US$16.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. This includes Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one dashboard.
Read more about Atera
Business size
S
M
L
Overview
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships.
Read more about Kayako
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
3.8
0.6
Overview
The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.
Read more about Gorgias
Business size
S
M
L
Pricing
Starting from:
US$60.00
- Free Version
- Free Trial
Value for Money
4.5
0.1
Overview
HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.
Read more about HubSpot CRM
Business size
S
M
L
Pricing
Starting from:
US$20.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
Read more about ServiceNow
Business size
S
M
L
Pricing
Starting from:
US$100.00
- Free Version
- Free Trial
Value for Money
4.2
0.2
Overview
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.
Read more about monday.com
Business size
S
M
L
Pricing
Starting from:
US$8.00
- Free Version
- Free Trial
Value for Money
4.3
0.1
Overview
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Read more about Help Scout
Business size
S
M
L
Pricing
Starting from:
US$55.00
- Free Version
- Free Trial
Value for Money
4.4
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Read more about Spiceworks Cloud Help Desk
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.6
0.2
Overview
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud.
Read more about Salesforce Service Cloud
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.2
0.2
Overview
LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.
Start with a 1 month free trial, no credit card required.
Read more about LiveAgent
Business size
S
M
L
Pricing
Starting from:
US$19.00
- Free Version
- Free Trial
Value for Money
4.7
0.3
Overview
Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
Read more about Front
Business size
S
M
L
Pricing
Starting from:
US$29.00
- Free Version
- Free Trial
Value for Money
4.2
0.2
Overview
Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.
Read more about Freshservice
Business size
S
M
L
Pricing
Starting from:
US$29.00
- Free Version
- Free Trial
Value for Money
4.4
Overview
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Read more about JIRA Service Management
Business size
S
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Related categories
Customer Service Software
Popular comparisons
- Freshdesk Vs ServiceNow Customer Service Management
- Freshdesk Vs Dynamics 365
- Freshdesk Vs Kustomer
- Freshdesk Vs HappyFox Help Desk
- Freshdesk Vs ManageEngine Endpoint Central
- Freshdesk Vs Verloop
- Freshdesk Vs ManageEngine ServiceDesk Plus
- Freshdesk Vs Atera
- Freshdesk Vs Kayako
- Freshdesk Vs Gorgias
- Freshdesk Vs HubSpot CRM
- Freshdesk Vs ServiceNow
