Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| One Time License |
One Time License
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Alerts / Escalation |
Alerts / Escalation
|
| Asset Management |
Asset Management
|
| Audit Trail |
Audit Trail
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Call Routing |
Call Routing
|
| Categorization |
Categorization
|
| Client Portal |
Client Portal
|
| Configurable Workflow |
Configurable Workflow
|
| Custom Forms |
Custom Forms
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Dashboard Creation |
Dashboard Creation
|
| Email Notifications |
Email Notifications
|
| Email Tracking |
Email Tracking
|
| Escalation Management |
Escalation Management
|
| Event Management |
Event Management
|
| Feedback Collection |
Feedback Collection
|
| Forms Management |
Forms Management
|
| Graphical Workflow Editor |
Graphical Workflow Editor
|
| IT Asset Tracking |
IT Asset Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Assignment |
Lead Assignment
|
| Permission Management |
Permission Management
|
| Project Planning |
Project Planning
|
| Real Time Notifications |
Real Time Notifications
|
| Reminders |
Reminders
|
| Request Routing |
Request Routing
|
| Risk Alerts |
Risk Alerts
|
| Role-Based Permissions |
Role-Based Permissions
|
| SLA Management |
SLA Management
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey Management |
Survey Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Task Tracking |
Task Tracking
|
| Third Party Integration |
Third Party Integration
|
| Workflow Management |
Workflow Management
|
