ServiceWise

Web based help desk management software
(3 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
One Time License One Time License
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Asset Management Asset Management
Audit Trail Audit Trail
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Call Routing Call Routing
Categorization Categorization
Client Portal Client Portal
Configurable Workflow Configurable Workflow
Custom Forms Custom Forms
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Email Notifications Email Notifications
Email Tracking Email Tracking
Escalation Management Escalation Management
Event Management Event Management
Feedback Collection Feedback Collection
Forms Management Forms Management
Graphical Workflow Editor Graphical Workflow Editor
IT Asset Tracking IT Asset Tracking
Knowledge Base Management Knowledge Base Management
Lead Assignment Lead Assignment
Permission Management Permission Management
Project Planning Project Planning
Real Time Notifications Real Time Notifications
Reminders Reminders
Request Routing Request Routing
Risk Alerts Risk Alerts
Role-Based Permissions Role-Based Permissions
SLA Management SLA Management
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Task Tracking Task Tracking
Third Party Integration Third Party Integration
Workflow Management Workflow Management