Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
N/A
|
|
One Time License |
One Time License
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Alerts / Escalation |
Alerts / Escalation
|
Asset Management |
Asset Management
|
Audit Trail |
Audit Trail
|
Automatic Lead Distribution |
Automatic Lead Distribution
|
Automatic Notifications |
Automatic Notifications
|
Call Routing |
Call Routing
|
Categorization |
Categorization
|
Client Portal |
Client Portal
|
Configurable Workflow |
Configurable Workflow
|
Custom Forms |
Custom Forms
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Dashboard Creation |
Dashboard Creation
|
Email Notifications |
Email Notifications
|
Email Tracking |
Email Tracking
|
Escalation Management |
Escalation Management
|
Event Management |
Event Management
|
Feedback Collection |
Feedback Collection
|
Forms Management |
Forms Management
|
Graphical Workflow Editor |
Graphical Workflow Editor
|
IT Asset Tracking |
IT Asset Tracking
|
Knowledge Base Management |
Knowledge Base Management
|
Lead Assignment |
Lead Assignment
|
Permission Management |
Permission Management
|
Project Planning |
Project Planning
|
Real Time Notifications |
Real Time Notifications
|
Reminders |
Reminders
|
Request Routing |
Request Routing
|
Risk Alerts |
Risk Alerts
|
Role-Based Permissions |
Role-Based Permissions
|
SLA Management |
SLA Management
|
Support Ticket Management |
Support Ticket Management
|
Support Ticket Tracking |
Support Ticket Tracking
|
Survey Management |
Survey Management
|
Surveys & Feedback |
Surveys & Feedback
|
Task Tracking |
Task Tracking
|
Third Party Integration |
Third Party Integration
|
Workflow Management |
Workflow Management
|