Genesys Cloud

Mobile optimized cloud call center with multichannel routing
(101 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$75,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Accounting Integration Accounting Integration
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Application Integration Application Integration
Auto-Dialer Auto-Dialer
Automated Scheduling Automated Scheduling
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Calendar Management Calendar Management
Call Center Management Call Center Management
Call Disposition Call Disposition
Call List Management Call List Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Tracking Call Tracking
Call Transfer Call Transfer
Callback Scheduling Callback Scheduling
Campaign Analysis Campaign Analysis
Campaign Management Campaign Management
Chat Chat
Collaboration Tools Collaboration Tools
Computer Telephony Integration Computer Telephony Integration
Conferencing Conferencing
Contact Database Contact Database
Contact History Contact History
Contact Management Contact Management
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer History Customer History
Customer Service Analytics Customer Service Analytics
Data Import Data Import
Drag & Drop Interface Drag & Drop Interface
Email Templates Email Templates
Employee Database Employee Database
File Transfer File Transfer
Filtered Views Filtered Views
HIPAA Compliance HIPAA Compliance
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Lead Assignment Lead Assignment
Mobile Integration Mobile Integration
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
PCI DSS Compliance PCI DSS Compliance
Performance Management Performance Management
Performance Reports Performance Reports
Permission Management Permission Management
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
Role-Based Permissions Role-Based Permissions
SMS Integration SMS Integration
Self Service Portal Self Service Portal
Status Reporting Status Reporting
Third Party Integration Third Party Integration
Two-Way Audio & Video Two-Way Audio & Video
Video Conferencing Video Conferencing

Integrations

Integrations

Gong.io Gong.io
Infobip Infobip
Korbyt Korbyt
Microsoft Azure Microsoft Azure
Shelf Shelf
UserVoice UserVoice
Zendesk Zendesk
livepro livepro
nGAGEMENT nGAGEMENT

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