Genesys Cloud CX Alternatives

How are these alternatives similar to Genesys Cloud CX?

The alternatives suggested are similar to Genesys Cloud CX in terms of common software categories, shared features and the number of verified user reviews. Explore the following Genesys Cloud CX alternatives to see if there are any Genesys Cloud CX competitors that you should also consider in your software research.


What are the top 5 alternatives to Genesys Cloud CX?


Top 20 alternatives

Help Scout

Deliver world-class support from one easy-to-use platform.

Overview

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible. Read more about Help Scout

Business size

S M L

Starting from: US$20,00
  • Free Version
  • Free Trial
Value for Money 4,4 0.3

AWS CloudFormation

CI/CD, DevOps, and cloud management software

Overview

AWS CloudFormation is designed to help businesses create and manage a collection of Amazon Web Services and third-party application resources in a cloud environment. Employees can utilize built-in templates to replicate the infrastructure in multiple environments and update or delete an entire stack as a single unit, eliminating the need to manage... Read more about AWS CloudFormation

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,4 0.3

RingCentral MVP

RingCentral MVP - Message, Video, Phone

Overview

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more. Read more about RingCentral MVP

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,0 0.1

Odigo

Odigo provides Contact Center as a Service (CCaaS) solutions

Overview

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries. Read more about Odigo

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,3 0.8

Cisco AnyConnect

Virtual private network (VPN) to secure remote access

Overview

Cisco AnyConnect is a virtual private network (VPN) software designed to provide remote workforce with secure enterprise-wide network access across multiple locations and devices. Administrators can utilize the platform to identify network usage details. Read more about Cisco AnyConnect

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,4 0.3

Webex

One app for everything. And everyone.

Overview

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Read more about Webex

Business size

S M L

Starting from: US$25,00
  • Free Version
  • Free Trial
Value for Money 4,2 0.1

Zendesk Sell

All-in-one sales platform for sales teams.

Overview

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance. Read more about Zendesk Sell

Business size

S M L

Starting from: US$19,00
  • Free Version
  • Free Trial
Value for Money 4,1

MiCollab

Mobile-first enterprise collaboration tool

Overview

MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging, and more Read more about MiCollab

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,9 0.2

Amazon Connect

Scalable Omnichannel Contact Center Solution

Overview

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots. Read more about Amazon Connect

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.5

8x8 X Series

Integrated contact center, voice, chat, video, and APIs

Overview

8x8 X Series, the 8x8 eXperience Communications Platform, is an integrated contact center, chat, voice, video, and APIs solution designed to enable agile company-wide collaboration across enterprises. Read more about 8x8 X Series

Business size

S M L

Starting from: US$24,00
  • Free Version
  • Free Trial
Value for Money 3,8 0.3

Microsoft Teams

Chat-based workspace in Office 365

Overview

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution. Read more about Microsoft Teams

Business size

S M L

Starting from: US$76,00
  • Free Version
  • Free Trial
Value for Money 4,4 0.3

Cisco Jabber

Web conferencing, unified communications, voice & video call

Overview

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more. Read more about Cisco Jabber

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1

Five9

Cloud contact and call center software

Overview

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Read more about Five9

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1

Avaya Experience Platform

Contact center management solution

Overview

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance Read more about Avaya Experience Platform

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4 0.1

Twilio Flex

Omnichannel customer communications system

Overview

Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communic... Read more about Twilio Flex

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.7

Twilio

Build, Scale, and Operate Customized Communication Solutions

Overview

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems. Read more about Twilio

Business size

S M L

Starting from: US$0,01
  • Free Version
  • Free Trial
Value for Money 4,3 0.2

Avaya UCaaS

Unified communications platform

Overview

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. Read more about Avaya UCaaS

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,2 0.1

NICE CXone

Cloud Contact Center Software

Overview

Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX Read more about NICE CXone

Business size

S M L

Starting from: US$71,00
  • Free Version
  • Free Trial
Value for Money 4,1

Xperience

Cloud-based contact center solution

Overview

Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers Read more about Xperience

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,5 0.6

wolkvox

Communication management system for contact centers

Overview

Deliver incredible customer experiences with a platform that uses AI-powered solutions to provide personalized, agile and satisfying customer service. Read more about wolkvox

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.5

Quick view of Genesys Cloud CX

Business size

S M L

Pricing starting from:

US$75,00

  • Free Version
  • Free Trial

Value for Money

4,1