Genesys Cloud CX Alternatives

Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communic... Read more about Twilio Flex

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance Read more about Avaya Experience Platform

NICE Cxone delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE CXone

Unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels, and more. Read more about Aspect Unified IP

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. Read more about Avaya UCaaS

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems. Read more about Twilio

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Read more about Five9

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more. Read more about Cisco Jabber

NICE Workforce Management suite helps companies with their strategic planning, agile scheduling, and AI predictive forecasting through machine learning. Read more about NICE Workforce Management

8x8 X Series, the 8x8 eXperience Communications Platform, is an integrated contact center, chat, voice, video, and APIs solution designed to enable agile company-wide collaboration across enterprises. Read more about 8x8 X Series

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution. Read more about Microsoft Teams

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots. Read more about Amazon Connect

MiCollab is an online collaboration tool that enables businesses to connect and communicate across blended environments with voice, video, messaging, and more Read more about MiCollab

AWS CloudFormation is designed to help businesses create and manage a collection of Amazon Web Services and third-party application resources in a cloud environment. Employees can utilize built-in templates to replicate the infrastructure in multiple environments and update or delete an entire stack as a single unit, eliminating the need to manage... Read more about AWS CloudFormation

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more. Read more about RingCentral MVP

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries. Read more about Odigo

Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Read more about Verint Automated Quality Management

Cisco AnyConnect is a virtual private network (VPN) software designed to provide remote workforce with secure enterprise-wide network access across multiple locations and devices. Administrators can utilize the platform to identify network usage details. Read more about Cisco AnyConnect

Avaya Contact Center Select helps businesses deliver customer experience throughout the journey across voice and digital channels and devices. Read more about Avaya Contact Center Select

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Read more about Webex