InfoServ

Integrated Call Center, Help Desk, and CRM software system
(12 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

€10,00/month
One Time License One Time License
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Authentication Authentication
Auto-Dialer Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Automatic Notifications Automatic Notifications
Avatars Avatars
Built-In Database Built-In Database
Bulk Send Bulk Send
CRM Integration CRM Integration
Calendar Management Calendar Management
Calendar Sync with Google Calendar Sync with Google
Call List Management Call List Management
Call Recording Call Recording
Call Routing Call Routing
Call Transfer Call Transfer
Caller ID Caller ID
Campaign Analysis Campaign Analysis
Campaign Management Campaign Management
Campaign Planning Campaign Planning
Campaign Scheduling Campaign Scheduling
Campaign Segmentation Campaign Segmentation
Chat Chat
Chat Transcript Chat Transcript
Client Management Client Management
Communication Management Communication Management
Computer Telephony Integration Computer Telephony Integration
Conferencing Conferencing
Contact Database Contact Database
Contact History Contact History
Contact Management Contact Management
Conversion Tracking Conversion Tracking
Custom Development Custom Development
Custom Fields Custom Fields
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customer History Customer History
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Data Filtering Data Filtering
Data Import Data Import
Data Import/Export Data Import/Export
Desktop Notifications Desktop Notifications
Document Management Document Management
Document Storage Document Storage
Document Templates Document Templates
Email Integration Email Integration
Email Marketing Management Email Marketing Management
Email Notifications Email Notifications
Email Templates Email Templates
Event Calendar Event Calendar
Event Management Event Management
Follow-up Scheduling Follow-up Scheduling
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
Incident Management Incident Management
Knowledge Base Management Knowledge Base Management
Lead Capture Lead Capture
Lead Management Lead Management
Microsoft Outlook Integration Microsoft Outlook Integration
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multiple User Accounts Multiple User Accounts
On-Demand Recording On-Demand Recording
Opportunity Management Opportunity Management
Password Management Password Management
Performance Reports Performance Reports
Personalized Profiles Personalized Profiles
Pipeline Management Pipeline Management
Pipeline Reports Pipeline Reports
Productivity Reporting Productivity Reporting
Prospecting Tools Prospecting Tools
Queue Manager Queue Manager
Quote Management Quote Management
Real Time Analytics Real Time Analytics
Real Time Monitoring Real Time Monitoring
Reminders Reminders
Reporting & Statistics Reporting & Statistics
SLA Management SLA Management
SMS Integration SMS Integration
Sales Integration Sales Integration
Sales Orders Sales Orders
Sales Reporting Sales Reporting
Sales Tracking Sales Tracking
Search Functionality Search Functionality
Spell Correction Spell Correction
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Tagging Tagging
Task Management Task Management
Task Tracking Task Tracking
Template Management Template Management
To-Do List To-Do List
Transaction History Transaction History
User Management User Management
User Photos User Photos
Voice Mail Voice Mail
Website Integration Website Integration

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