---
description: Learn how Enterprise Service Desk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Enterprise Service Desk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Enterprise Service Desk](/software/105221/enterprise-service-desk) > [Enterprise Service Desk Alternatives](https://www.getapp.za.com/alternatives/105221/enterprise-service-desk)

# Alternatives to Enterprise Service Desk

Canonical: https://www.getapp.za.com/alternatives/105221/enterprise-service-desk

> Explore the top alternatives to Enterprise Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.za.com/software/91351/freshservice)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/91351/105221/freshservice/vs/enterprise-service-desk)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.za.com/software/10317/freshdesk)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/10317/105221/freshdesk/vs/enterprise-service-desk)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.za.com/software/91811/jira-service-management)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/91811/105221/jira-service-management/vs/enterprise-service-desk)
4. **Vision Helpdesk** — 4.6/5 (48 reviews) — Help Desk, Live Chat Software, and ITSM / ITIL Service Desk
   - [View profile](https://www.getapp.za.com/software/90728/vision-helpdesk)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/90728/105221/vision-helpdesk/vs/enterprise-service-desk)
5. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.za.com/software/101213/service-desk)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/101213/105221/service-desk/vs/enterprise-service-desk)
6. **HappyFox Help Desk** — 4.6/5 (92 reviews) — Helpdesk, customer support software
   - [View profile](https://www.getapp.za.com/software/90516/happyfox)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/90516/105221/happyfox/vs/enterprise-service-desk)
7. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.za.com/software/9448/zendesk)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/9448/105221/zendesk/vs/enterprise-service-desk)
8. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — AI powered customer service management platform
   - [View profile](https://www.getapp.za.com/software/91754/salesforce-1-service-cloud)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/91754/105221/salesforce-1-service-cloud/vs/enterprise-service-desk)
9. **TeamSupport** — 4.5/5 (848 reviews) — Cloud-based customer support solution for B2B SaaS
   - [View profile](https://www.getapp.za.com/software/8670/teamsupport)
   - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/8670/105221/teamsupport/vs/enterprise-service-desk)
10. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.za.com/software/101433/issuetrak)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/101433/105221/issuetrak/vs/enterprise-service-desk)
11. **Cherwell Service Management** — 4.3/5 (166 reviews) — Customizable IT service management solution
    - [View profile](https://www.getapp.za.com/software/104591/cherwell-service-managemt)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/104591/105221/cherwell-service-managemt/vs/enterprise-service-desk)
12. **Vivantio** — 4.3/5 (178 reviews) — Flexible Software. Focused Service.
    - [View profile](https://www.getapp.za.com/software/91516/vivantio)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/91516/105221/vivantio/vs/enterprise-service-desk)
13. **EcholoN** — 4.7/5 (35 reviews) — Helpdesk software for managing customer service processes
    - [View profile](https://www.getapp.za.com/software/164895/echolon)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/105221/164895/enterprise-service-desk/vs/echolon)
14. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
    - [View profile](https://www.getapp.za.com/software/90863/sysaid)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/90863/105221/sysaid/vs/enterprise-service-desk)
15. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool for contract lifecycle management.
    - [View profile](https://www.getapp.za.com/software/103389/agiloft)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/103389/105221/agiloft/vs/enterprise-service-desk)
16. **Kaseya VSA** — 4.0/5 (206 reviews) — IT systems management software for internal IT and MSPs
    - [View profile](https://www.getapp.za.com/software/91114/kaseya-vsa)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/91114/105221/kaseya-vsa/vs/enterprise-service-desk)
17. **VIZOR IT Asset Management** — 4.5/5 (2 reviews) — ITIL Certified IT Service and Asset Management Solution
    - [View profile](https://www.getapp.za.com/software/101741/vector-sccm-vizor)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/101741/105221/vector-sccm-vizor/vs/enterprise-service-desk)
18. **Pulseway** — 4.7/5 (310 reviews) — Remote monitoring and management platform for IT
    - [View profile](https://www.getapp.za.com/software/101507/pulseway)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/101507/105221/pulseway/vs/enterprise-service-desk)
19. **ConnectWise PSA** — 4.1/5 (273 reviews) — PSA tool designed for as-a-service businesses
    - [View profile](https://www.getapp.za.com/software/100721/connectwise-manage)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/100721/105221/connectwise-manage/vs/enterprise-service-desk)
20. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus)
    - [Compare vs Enterprise Service Desk](https://www.getapp.za.com/compare/20521/105221/manageengine-service-desk-plus/vs/enterprise-service-desk)

## Related Categories

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [IT Ticketing Systems](https://www.getapp.za.com/directory/3479/it-ticketing-systems/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/105221/enterprise-service-desk)
- [View Product Profile](https://www.getapp.za.com/software/105221/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/enterprise-service-desk/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/105221/enterprise-service-desk> |
| en-AU | <https://www.getapp.com.au/alternatives/105221/enterprise-service-desk> |
| en-CA | <https://www.getapp.ca/alternatives/105221/enterprise-service-desk> |
| en-GB | <https://www.getapp.co.uk/alternatives/105221/enterprise-service-desk> |
| en-IE | <https://www.getapp.ie/alternatives/105221/enterprise-service-desk> |
| en-NZ | <https://www.getapp.co.nz/alternatives/105221/enterprise-service-desk> |
| en-SG | <https://www.getapp.sg/alternatives/105221/enterprise-service-desk> |
| en-ZA | <https://www.getapp.za.com/alternatives/105221/enterprise-service-desk> |
| fr | <https://www.getapp.fr/alternatives/105221/enterprise-service-desk> |
| fr-BE | <https://fr.getapp.be/alternatives/105221/enterprise-service-desk> |
| fr-CA | <https://fr.getapp.ca/alternatives/105221/enterprise-service-desk> |

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