Gladly

Gladly is a Cloud-based customer service platform
(1 review)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Call Center Management Call Center Management
Call Routing Call Routing
Chat Chat
Chat Transcript Chat Transcript
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customer Profiling Customer Profiling
Help Desk Management Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
Inbox Management Inbox Management
Issue Management Issue Management
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Problem Management Problem Management
Productivity Reporting Productivity Reporting
Queue Manager Queue Manager
Request Routing Request Routing
SMS Integration SMS Integration
Social Media Integration Social Media Integration
Voice Mail Voice Mail

Integrations

Integrations

Magento Commerce Magento Commerce
Shopify Shopify

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