How are these alternatives similar to eCasework?

The alternatives suggested are similar to eCasework in terms of common software categories, shared features and the number of verified user reviews. Explore the following eCasework alternatives to see if there are any eCasework competitors that you should also consider in your software research.


What are the top 5 alternatives to eCasework?


Top 20 alternatives

Zendesk

# 1 Alternative

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1 0.9

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5 0.5

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,4 0.6 View Pricing Plans

Marker

Visual bug reporting tool

Overview

Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more Read more about Marker
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.4

BPI System

Web-Based & On-Premise CAPA Automation Software

Overview

Web-based and On-Premise CAPA Management Software that will assist your organization in automating your business processes. Read more about BPI System
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.2

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,7 0.3 View Pricing Plans

TeamSupport

B2B Customer Support Software

Overview

TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries. Read more about TeamSupport
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,4 0.6

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

Overview

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5 0.5

QT9 QMS

Scalable & Easy-To-Use Quality Management Software

Overview

The most adaptable & easy to use quality management software. The QT9 QMS is a highly modular web-based system designed for biomedical, pharmaceutical, medical device, aerospace and general manufacturing companies. Automate ISO 9001, ISO 13485 with FDA 21 CFR Part 11 electronic signature compliance. Read more about QT9 QMS
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.2

UseResponse

All-in-one Customer Support and Feedback Suite

Overview

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system. Read more about UseResponse
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.2

Stames

Cloud-based customer support & team communication software

Overview

Stames is a cloud-based customer support software designed to help businesses handle customer queries, complaints, requests, and other assistance requirements. It enables professionals to engage with customers across multiple communication channels via ticketing, live chat, email, social media integrations, and more. Read more about Stames
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 5

ConSol CM/Complaint

Complaint management software

Overview

ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software enables administrators to automatically provide feedback to maintain the quality of service. Read more about ConSol CM/Complaint
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 5

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5 0.5

HelpDesk

Ticketing software for effortless customer support

Overview

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,3 0.7 View Pricing Plans

Wix Answers

The only platform with all support channels in one place.

Overview

The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. Developed for growing businesses, Answers optimizes day-to-day CS environments. Read more about Wix Answers
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,4 0.6

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1 0.9

Bitrix24

100% free CRM, collaboration and communication tool suite

Overview

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,2 0.8 View Pricing Plans

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,5 0.5 View Pricing Plans

Gladly

Gladly is a Cloud-based customer service platform

Overview

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface Read more about Gladly
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.2

NeeyamoWorks

HR software to manage employees, payroll, expenses & queries

Overview

A unified platform with many applications EmployeeHub, Time, Absence, Compliance, Expense, Docket, Screening,Survey and ServiceDesk. Read more about NeeyamoWorks
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 0 5.0
Quick view of eCasework
4,8 (9)
Business size
S M L

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money
5
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