Playvox

Quality Assurance Software for customer service teams.
(67 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
Knowledge Base Knowledge Base
Phone Support Phone Support
Chat Chat

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Alerts / Escalation Alerts / Escalation
Alerts/Notifications Alerts/Notifications
Applications Management Applications Management
Audit Management Audit Management
Authentication Authentication
Call Monitoring Call Monitoring
Campaign Management Campaign Management
Class Scheduling Class Scheduling
Collaboration Tools Collaboration Tools
Compliance Management Compliance Management
Data Visualization Data Visualization
Employee Reward Programs Employee Reward Programs
Feedback Management Feedback Management
Filtering Filtering
Forms Management Forms Management
Forum / Discussion Board Forum / Discussion Board
Multi-Company Multi-Company
Online Catalog Online Catalog
Performance Management Performance Management
Quality Management Quality Management
Real Time Analytics Real Time Analytics
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Real-Time Chat Real-Time Chat
Remote Access/Control Remote Access/Control
Single Sign On Single Sign On
Skills Assessment Skills Assessment
Third Party Integrations Third Party Integrations
Visual Analytics Visual Analytics

Integrations

Integrations

Freshdesk Freshdesk
Help Scout Help Scout
Helpshift Helpshift
Intercom Intercom
Kustomer Kustomer
LiveChat LiveChat
Salesforce Sales Cloud Salesforce Sales Cloud
ServiceNow ServiceNow
Slack Slack
Talkdesk Talkdesk
Zendesk Zendesk

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