Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Audit Trail |
Audit Trail
|
| Batch Processing |
Batch Processing
|
| CRM Integration |
CRM Integration
|
| Call Routing |
Call Routing
|
| Call Transfer |
Call Transfer
|
| Chat |
Chat
|
| Collaboration Tools |
Collaboration Tools
|
| Conditional Logic |
Conditional Logic
|
| Configurable Workflow |
Configurable Workflow
|
| Customer Experience Management |
Customer Experience Management
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Event Triggered Actions |
Event Triggered Actions
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Real Time Reporting |
Real Time Reporting
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SSL Security |
SSL Security
|
| Software Development Kit |
Software Development Kit
|
| Text to Speech |
Text to Speech
|
| Two-Factor Authentication |
Two-Factor Authentication
|
Integrations |
Integrations |
| NICE inContact |
NICE inContact
|
| Salesforce Service Cloud |
Salesforce Service Cloud
|
| ServiceNow |
ServiceNow
|
| Zendesk |
Zendesk
|
