TOPdesk

Help desk & service management
(39 reviews)
Learn More

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$66,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Asset Management Asset Management
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Calendar Management Calendar Management
Categorization Categorization
Chat Chat
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Contact History Contact History
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Complaint Tracking Customer Complaint Tracking
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Data Import/Export Data Import/Export
Drag & Drop Interface Drag & Drop Interface
Email Distribution Email Distribution
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Graphical Workflow Editor Graphical Workflow Editor
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Language Multi-Language
Online Forums Online Forums
Performance Reports Performance Reports
Prioritizing Prioritizing
Reporting & Statistics Reporting & Statistics
Resource Management Resource Management
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
Scheduled Reporting Scheduled Reporting
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Support Ticket Management Support Ticket Management
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
To-Do List To-Do List
WYSIWYG Editor WYSIWYG Editor
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Basaas Basaas
Infraspeak Infraspeak
Insocial Insocial
Jira Jira
OBI Engage OBI Engage
ONEiO ONEiO
Remote Support Remote Support
SignRequest SignRequest
TestMonitor TestMonitor
iLert iLert

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