XCALLY

Omnichannel contact center management
(80 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
One Time License One Time License
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Auto-Dialer Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Disposition Call Disposition
Call List Management Call List Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Transfer Call Transfer
Callback Scheduling Callback Scheduling
Campaign Management Campaign Management
Chat Chat
Chat Transcript Chat Transcript
Client Management Client Management
Computer Telephony Integration Computer Telephony Integration
Contact History Contact History
Contact Management Contact Management
Custom Fields Custom Fields
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Dashboard Creation Dashboard Creation
Database Integration Database Integration
Disaster Recovery Disaster Recovery
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Help Desk Integration Help Desk Integration
IVR / Voice Recognition IVR / Voice Recognition
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Performance Management Performance Management
Predictive Dialer Predictive Dialer
Progressive Dialing Progressive Dialing
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
SMS Integration SMS Integration
Social Media Integration Social Media Integration
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Text to Speech Text to Speech
Third Party Integration Third Party Integration
Visual Analytics Visual Analytics
Voice Mail Voice Mail

Integrations

Integrations

Freshdesk Freshdesk
Salesforce Sales Cloud Salesforce Sales Cloud
ServiceNow ServiceNow
SugarCRM SugarCRM
Twilio Twilio
Twitter Twitter
Vtiger CRM Vtiger CRM
Zendesk Zendesk
Zoho CRM Zoho CRM