RingCentral Engage Digital

Unified management tool for customer service conversations
(1 review)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Management Activity Management
Activity Tracking Activity Tracking
Anti Spam Anti Spam
Application Integration Application Integration
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Authentication Authentication
Automatic Notifications Automatic Notifications
Behavior Tracking Behavior Tracking
CRM Integration CRM Integration
Categorization Categorization
Chat Chat
Client Management Client Management
Collaboration Tools Collaboration Tools
Communication Management Communication Management
Contact History Contact History
Contact Management Contact Management
Content Filter Content Filter
Content Management Content Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customizable Branding Customizable Branding
Customizable Categories Customizable Categories
Customizable Reporting Customizable Reporting
Data Import Data Import
Data Import/Export Data Import/Export
Data Storage Management Data Storage Management
Data Synchronization Data Synchronization
Database Integration Database Integration
Desktop Notifications Desktop Notifications
Email Integration Email Integration
Email Notifications Email Notifications
Email Response Control Email Response Control
Email Templates Email Templates
Email Tracking Email Tracking
Employee Database Employee Database
Employee Management Employee Management
Escalation Management Escalation Management
File Transfer File Transfer
Filtered Views Filtered Views
Forms Management Forms Management
Gamification Gamification
History Tracking History Tracking
Inbox Management Inbox Management
Instant Messaging Instant Messaging
Issue Management Issue Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Mobile Integration Mobile Integration
Multi-Channel Communication Multi-Channel Communication
Multiple Format Support Multiple Format Support
Multiple User Accounts Multiple User Accounts
Offline Access Offline Access
Online Forums Online Forums
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Queue Manager Queue Manager
Ratings & Reviews Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Comparisons Real Time Comparisons
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Updates Real Time Updates
Receiving Receiving
Records Management Records Management
Reporting & Statistics Reporting & Statistics
Request Routing Request Routing
Resource Allocation Resource Allocation
Resource Management Resource Management
Rich Text Editor Rich Text Editor
SEO Management SEO Management
SLA Management SLA Management
SMS Integration SMS Integration
SSL Security SSL Security
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Social Media Metrics Social Media Metrics
Software Development Kit Software Development Kit
Spell Correction Spell Correction
Status Reporting Status Reporting
Status Tracking Status Tracking
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Timer Timer
Traceability Traceability
Two-Factor Authentication Two-Factor Authentication
User Management User Management
Video Support Video Support
Web Forms Web Forms
Workflow Management Workflow Management

Integrations

Integrations

Bazaarvoice Bazaarvoice
Cisco Webex Cisco Webex
Facebook Facebook
Google Analytics Google Analytics
ItsAlive ItsAlive
Kissflow Digital Workplace Kissflow Digital Workplace
Microsoft Dynamics 365 Business Central Microsoft Dynamics 365 Business Central
Oracle CRM On Demand Oracle CRM On Demand
Twitter Twitter
Wordpress Wordpress

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