Wowdesk

Omnichannel customer service help desk software
(11 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$6,00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Assignment Management Assignment Management
Automatic Notifications Automatic Notifications
Call Center Management Call Center Management
Case Management Case Management
Chat Chat
Collaboration Tools Collaboration Tools
Configurable Workflow Configurable Workflow
Customer Complaint Tracking Customer Complaint Tracking
Customizable Branding Customizable Branding
Document Storage Document Storage
Email Integration Email Integration
Email Templates Email Templates
Escalation Management Escalation Management
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Forms Management Forms Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Multi-Channel Communication Multi-Channel Communication
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Role-Based Permissions Role-Based Permissions
SLA Management SLA Management
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Supplier Management Supplier Management
Support Ticket Management Support Ticket Management
Survey Management Survey Management
Task Management Task Management
Template Management Template Management
Vendor Management Vendor Management
Web Forms Web Forms
Workflow Management Workflow Management

Integrations

Integrations

Facebook Facebook
Google Drive Google Drive
Microsoft Azure Microsoft Azure
Microsoft Excel Microsoft Excel
Microsoft Outlook Microsoft Outlook
Microsoft Word Microsoft Word
Twitter Twitter

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