eHelpDesk

Cloud based help desk software for businesses of all sizes
(35 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$29,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Approval Process Control Approval Process Control
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Change Management Change Management
Charting Charting
Chat Chat
Collaboration Tools Collaboration Tools
Communication Management Communication Management
Contact Database Contact Database
Contact History Contact History
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Dashboard Creation Dashboard Creation
Data Visualization Data Visualization
Document Management Document Management
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
HIPAA Compliance HIPAA Compliance
Help Desk Management Help Desk Management
IT Asset Tracking IT Asset Tracking
Issue Management Issue Management
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Natural Language Search Natural Language Search
Prioritizing Prioritizing
Queue Manager Queue Manager
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Records Management Records Management
Reporting & Statistics Reporting & Statistics
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Template Management Template Management
Third Party Integration Third Party Integration
Website Integration Website Integration
Widgets Widgets
Workflow Management Workflow Management

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