HelpDesk Alternatives

HelpDesk

4.6 (62)
Write a Review!

How are these alternatives similar to HelpDesk?

The alternatives suggested are similar to HelpDesk in terms of common software categories, shared features and the number of verified user reviews. Explore the following HelpDesk alternatives to see if there are any HelpDesk competitors that you should also consider in your software research.


What are the top 5 alternatives to HelpDesk?


Top 20 alternatives

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels. Read more about Freshdesk

Business size

S M L

Starting from: US$18.00
Pricing plans
Value for Money 4.4 0.1 View Pricing Plans

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Business size

S M L

Starting from: US$14.00
Pricing plans
Value for Money 4.5 0.2 View Pricing Plans

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management

Business size

S M L

Starting from: US$60.00
Pricing plans
Value for Money 4.3 View Pricing Plans

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: US$25.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.2

Bitrix24

100% free CRM, collaboration, and communication tool suite

Overview

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24

Business size

S M L

Starting from: US$61.00
Pricing plans
Value for Money 4.2 0.1 View Pricing Plans

Kayako

Unified customer service platform

Overview

Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako

Business size

S M L

Starting from: US$30.00
  • Free Version
  • Free Trial
Value for Money 3.8 0.5

LiveChat

Customer service software that boosts online sales.

Overview

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free! Read more about LiveChat

Business size

S M L

Starting from: US$24.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.2

Keeping.com

Customer service and help desk software

Overview

Keeping.com is a collaborative customer support tool that helps businesses connect with a shared inbox to assign tickets, discuss issues, and track progress inside Gmail accounts. The platform enables stakeholders to automatically convert incoming emails into tickets so that teams can track and manage customer support requests directly from the... Read more about Keeping.com

Business size

S M L

Starting from: US$12.00
  • Free Version
  • Free Trial
Value for Money 4.7 0.4

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite

Business size

S M L

Starting from: US$55.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.1

Hiver

Hiver: World's First Gmail-based Customer Service Helpdesk

Overview

Hiver supercharges customer service within Gmail. Handle all support channels, including email and live chat, effortlessly. Equip agents with smart automations and analytics. Foster lasting customer ties and track vital metrics. With Hiver, offer unmatched support without traditional helpdesk hassle Read more about Hiver

Business size

S M L

Starting from: US$15.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.2

ConnectWise Automate

IT Automation for Today’s IT World

Overview

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Read more about ConnectWise Automate

Business size

S M L

Starting from: US$2.00
  • Free Version
  • Free Trial
Value for Money 3.9 0.4

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations. Enjoy social media integrations, customer relationship management, video calls, ticketing, and more. Start your 30-Day free trial, no credit card required Read more about LiveAgent

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.7 0.4

Front

How 8,000+ companies streamline customer communication.

Overview

Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front

Business size

S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.2

Issuetrak

Report. Resolve. Relax. It starts with Issuetrak.

Overview

Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard! Read more about Issuetrak

Business size

S M L

Starting from: US$26.00
  • Free Version
  • Free Trial
Value for Money 4.6 0.3

SimpleCRM

Cloud-based all-in-one marketing platform

Overview

SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products that cater to various business requirements such as accounting, CRM, marketing, and more. Read more about SimpleCRM

Business size

S M L

Starting from: US$30.00
  • Free Version
  • Free Trial
Value for Money 4.3

TeamSupport

The complete B2B solution for great customer support

Overview

Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport

Business size

S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.1

Supportbench

Supportbench: AI-Powered Enterprise Support Mastery

Overview

Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations. Read more about Supportbench

Business size

S M L

Starting from: US$32.00
  • Free Version
  • Free Trial
Value for Money 4.8 0.5

Vivantio

Flexible Software. Focused Service.

Overview

Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers. Read more about Vivantio

Business size

S M L

Starting from: US$59.00
  • Free Version
  • Free Trial
Value for Money 4.3

EcholoN

Helpdesk software for managing customer service processes

Overview

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN

Business size

S M L

Starting from: US$5,500.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.2

Centralpoint

Digital experience platform & content management solution

Overview

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint

Business size

S M L

Starting from: US$25,000.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.2

Quick view of HelpDesk

4.6 (62)

Business size

S M L

Pricing starting from:

US$29.00

  • Free Version
  • Free Trial

Value for Money

4.3