HelpDesk

Ticketing software for effortless customer support
(17 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

US$4,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Automatic Notifications Automatic Notifications
Chat Chat
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Commenting Commenting
Contact History Contact History
Content Filter Content Filter
Customer Database Customer Database
Customer History Customer History
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Data Filtering Data Filtering
Email Integration Email Integration
Email Notifications Email Notifications
Email Tracking Email Tracking
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
Help Desk Management Help Desk Management
History Tracking History Tracking
Instant Messaging Instant Messaging
Issue Management Issue Management
Knowledge Base Management Knowledge Base Management
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Performance Reports Performance Reports
Ratings & Reviews Ratings & Reviews
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Request Routing Request Routing
Search Functionality Search Functionality
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Visual Analytics Visual Analytics
Workflow Management Workflow Management

Integrations

Integrations

LiveChat LiveChat
Zapier Zapier

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