Castel Detect LIVE

Cloud-based speech recognition solution
(1 review)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Action Management Action Management
Alerts / Escalation Alerts / Escalation
Auditing Auditing
Automatic Call Distribution Automatic Call Distribution
Benchmarking Benchmarking
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Scripting Call Scripting
Call Transfer Call Transfer
Callback Scheduling Callback Scheduling
Campaign Management Campaign Management
Compliance Management Compliance Management
Contact Management Contact Management
Customer Database Customer Database
Customizable Caller ID Customizable Caller ID
Demand Forecasting Demand Forecasting
Escalation Management Escalation Management
Feedback Management Feedback Management
File Transfer File Transfer
IVR / Voice Recognition IVR / Voice Recognition
Knowledge Base Management Knowledge Base Management
Lead Capture Lead Capture
Lead Management Lead Management
Monitoring Monitoring
Multi-Language Multi-Language
On-Demand Recording On-Demand Recording
Predictive Dialer Predictive Dialer
Quality Assurance Quality Assurance
Sentiment Analysis Sentiment Analysis
Trend Analysis Trend Analysis

Integrations

Integrations

Avaya Aura Call Center Elite Avaya Aura Call Center Elite
Cisco Webex Cisco Webex
NICE inContact NICE inContact
ShoreTel ShoreTel

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