SapphireIMS

Cloud-based and on-premise IT service management suite
(44 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Asset Lifecycle Management Asset Lifecycle Management
Asset Management Asset Management
Automatic Notifications Automatic Notifications
Capacity Management Capacity Management
Catalog Management Catalog Management
Categorization Categorization
Change Management Change Management
Configurable Workflow Configurable Workflow
Configuration Management Configuration Management
Content Repository Content Repository
Corrective Actions Corrective Actions
Cost Tracking Cost Tracking
Customer Service Analytics Customer Service Analytics
Dashboard Creation Dashboard Creation
Data Capture and Transfer Data Capture and Transfer
Data Import/Export Data Import/Export
Desktop Virtualization Desktop Virtualization
Event Logs Event Logs
Financial Analysis Financial Analysis
Help Desk Management Help Desk Management
IT Asset Tracking IT Asset Tracking
Incident Management Incident Management
Inventory Management Inventory Management
Inventory Tracking Inventory Tracking
Knowledge Base Management Knowledge Base Management
Patch Management Patch Management
Problem Management Problem Management
Procurement Management Procurement Management
Real Time Notifications Real Time Notifications
Remote Access Remote Access
Remote Control Remote Control
Remote Monitoring Remote Monitoring
Remote Update / Installation Remote Update / Installation
Reporting & Statistics Reporting & Statistics
Requisition Management Requisition Management
SLA Management SLA Management
Scheduled Reporting Scheduled Reporting
Self Service Portal Self Service Portal
Server Monitoring Server Monitoring
Supplier Management Supplier Management
Support Ticket Management Support Ticket Management
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Template Management Template Management
Third Party Integration Third Party Integration
Vulnerability Scanning Vulnerability Scanning

Integrations

Integrations

SAP Business One SAP Business One

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