Gorgias

Help desk and customer service solution
(18 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$60,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Analytics Analytics
Auto-Responders Auto-Responders
Billing & Invoicing Billing & Invoicing
Call Center Management Call Center Management
Chat Chat
Communication Management Communication Management
Contact History Contact History
Contact Management Contact Management
Customer Activity Reporting Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Templates Customizable Templates
Email Integration Email Integration
Email Templates Email Templates
Help Desk Management Help Desk Management
History Tracking History Tracking
Multi-Channel Communication Multi-Channel Communication
Order Tracking Order Tracking
Performance Management Performance Management
Performance Metrics Performance Metrics
Performance Reports Performance Reports
Project Notes Project Notes
Request Assignment Request Assignment
Request Routing Request Routing
Social Media Integration Social Media Integration
Subscription Management Subscription Management
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Tagging Tagging
Third Party Integration Third Party Integration

Integrations

Integrations

BigCommerce BigCommerce
CircleLoop CircleLoop
Facebook Facebook
Fonvirtual Virtual PBX Fonvirtual Virtual PBX
Gmail Gmail
Magento Commerce Magento Commerce
Okendo Okendo
Omnisend Omnisend
Shopify Shopify
Slack Slack

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