Verascape

Customer service and order tracking solution for businesses
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

ACH Payment Processing ACH Payment Processing
API API
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Appointment Management Appointment Management
Auto-Dialer Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Benefits Management Benefits Management
Call Center Management Call Center Management
Call Recording Call Recording
Call Routing Call Routing
Call Scripting Call Scripting
Call Tracking Call Tracking
Campaign Management Campaign Management
Computer Telephony Integration Computer Telephony Integration
Contract Management Contract Management
Credit Card Processing Credit Card Processing
Customer Accounts Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer Profiling Customer Profiling
Customer Service Analytics Customer Service Analytics
Escalation Management Escalation Management
Fault Management Fault Management
IVR / Voice Recognition IVR / Voice Recognition
Inventory Management Inventory Management
Knowledge Base Management Knowledge Base Management
Lead Capture Lead Capture
Loyalty Program Loyalty Program
Multiple Data Sources Multiple Data Sources
Order Processing Order Processing
Product Catalog Product Catalog
Product Data Management Product Data Management
Prospecting Tools Prospecting Tools
Returns Management Returns Management
Rules-Based Workflow Rules-Based Workflow
Self Service Portal Self Service Portal
Status Reporting Status Reporting
Status Tracking Status Tracking
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Text to Speech Text to Speech
Voice Mail Voice Mail
Work Order Management Work Order Management