Boomtown

Customizable product support platform
(11 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Alerts / Escalation Alerts / Escalation
Auto-Responders Auto-Responders
Automated Scheduling Automated Scheduling
Automatic Lead Distribution Automatic Lead Distribution
Call Center Management Call Center Management
Chat Chat
Chat Transcript Chat Transcript
Collaboration Tools Collaboration Tools
Communication Management Communication Management
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Document Storage Document Storage
Email Integration Email Integration
Inbox Management Inbox Management
Issue Management Issue Management
Knowledge Base Management Knowledge Base Management
Mobile Alerts Mobile Alerts
Multi-Channel Communication Multi-Channel Communication
Multi-Language Multi-Language
Personalized Profiles Personalized Profiles
Prioritizing Prioritizing
Quality Assurance Quality Assurance
Reporting & Statistics Reporting & Statistics
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Survey Management Survey Management
Third Party Integration Third Party Integration

Integrations

Integrations

Asterisk Asterisk
Facebook Facebook
Freshdesk Freshdesk
Google Calendar Google Calendar
Jira Jira
Microsoft Outlook Microsoft Outlook
Salesforce Sales Cloud Salesforce Sales Cloud
ServiceNow ServiceNow
Slack Slack
Zendesk Zendesk

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