Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| @mentions |
@mentions
|
| API |
API
|
| Alerts / Escalation |
Alerts / Escalation
|
| Auto-Responders |
Auto-Responders
|
| Automated Scheduling |
Automated Scheduling
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Call Center Management |
Call Center Management
|
| Chat |
Chat
|
| Chat Transcript |
Chat Transcript
|
| Collaboration Tools |
Collaboration Tools
|
| Communication Management |
Communication Management
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Document Storage |
Document Storage
|
| Email Integration |
Email Integration
|
| Inbox Management |
Inbox Management
|
| Issue Management |
Issue Management
|
| Knowledge Base Management |
Knowledge Base Management
|
| Mobile Alerts |
Mobile Alerts
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Language |
Multi-Language
|
| Personalized Profiles |
Personalized Profiles
|
| Prioritizing |
Prioritizing
|
| Quality Assurance |
Quality Assurance
|
| Reporting & Statistics |
Reporting & Statistics
|
| Self Service Portal |
Self Service Portal
|
| Social Media Integration |
Social Media Integration
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey Management |
Survey Management
|
| Third Party Integration |
Third Party Integration
|
Integrations |
Integrations |
| Asterisk |
Asterisk
|
|
Facebook
|
|
| Freshdesk |
Freshdesk
|
| Google Calendar |
Google Calendar
|
| Jira |
Jira
|
| Microsoft Outlook |
Microsoft Outlook
|
| Salesforce Sales Cloud |
Salesforce Sales Cloud
|
| ServiceNow |
ServiceNow
|
| Slack |
Slack
|
| Zendesk |
Zendesk
|
