Qualtrics CustomerXM

Customer experience management (CXM) platform
(214 reviews)
Learn More

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

360 Degree Feedback 360 Degree Feedback
API API
Action Management Action Management
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Analytics Analytics
Assignment Management Assignment Management
Behavior Tracking Behavior Tracking
Call Center Management Call Center Management
Case Management Case Management
Communication Management Communication Management
Contact Management Contact Management
Customer Complaint Tracking Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Segmentation Customer Segmentation
Customizable Branding Customizable Branding
Email Integration Email Integration
Escalation Management Escalation Management
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Issue Tracking Issue Tracking
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Predictive Analytics Predictive Analytics
Self Service Portal Self Service Portal
Sentiment Analysis Sentiment Analysis
Social Media Integration Social Media Integration
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Territory Management Territory Management
Trend Analysis Trend Analysis
Workflow Management Workflow Management

Integrations

Integrations

ClickTale ClickTale
Decibel Decibel
Freshdesk Freshdesk
Jira Jira
Marketo Engage Marketo Engage
Microsoft Dynamics 365 Business Central Microsoft Dynamics 365 Business Central
Salesforce Sales Cloud Salesforce Sales Cloud
ServiceNow ServiceNow
Tableau Tableau
Zendesk Zendesk

Select a Product to Compare

Zoho CRM

4506 reviews

Freshdesk

2216 reviews

Zendesk

2423 reviews

Zoho Desk

1629 reviews

LiveChat

1082 reviews

LiveAgent

960 reviews

Alchemer

272 reviews

Kayako

154 reviews

amoCRM

131 reviews

SurveyLab

39 reviews

EcholoN

18 reviews