---
description: Learn how ProProfs Help Desk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ProProfs Help Desk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Help Desk](/software/130635/proprofs-help-desk) > [ProProfs Help Desk Alternatives](https://www.getapp.za.com/alternatives/130635/proprofs-help-desk)

# Alternatives to ProProfs Help Desk

Canonical: https://www.getapp.za.com/alternatives/130635/proprofs-help-desk

> Explore the top alternatives to ProProfs Help Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.za.com/software/10036/zoho-desk)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/10036/130635/zoho-desk/vs/proprofs-help-desk)
2. **Freshdesk** — 4.5/5 (3409 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.za.com/software/10317/freshdesk)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/10317/130635/freshdesk/vs/proprofs-help-desk)
3. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.za.com/software/91811/jira-service-management)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/91811/130635/jira-service-management/vs/proprofs-help-desk)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.za.com/software/91301/liveagent)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/91301/130635/liveagent/vs/proprofs-help-desk)
5. **Missive** — 4.9/5 (147 reviews) — Collaborative inbox for teams
   - [View profile](https://www.getapp.za.com/software/2057204/missive)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/130635/2057204/proprofs-help-desk/vs/missive)
6. **Hiver** — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
   - [View profile](https://www.getapp.za.com/software/20502/hiver)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/20502/130635/hiver/vs/proprofs-help-desk)
7. **Front** — 4.5/5 (286 reviews) — AI-enabled customer service platform for collaboration
   - [View profile](https://www.getapp.za.com/software/102177/front)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/102177/130635/front/vs/proprofs-help-desk)
8. **Help Scout** — 4.6/5 (225 reviews) — Cloud-based customer support platform
   - [View profile](https://www.getapp.za.com/software/90462/help-scout)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/90462/130635/help-scout/vs/proprofs-help-desk)
9. **EngageBay CRM** — 4.7/5 (907 reviews) — Integrated sales \& marketing software for growing teams
   - [View profile](https://www.getapp.za.com/software/113999/engagebay-marketing)
   - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/113999/130635/engagebay-marketing/vs/proprofs-help-desk)
10. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.za.com/software/120371/boss-solutions-suite)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/120371/130635/boss-solutions-suite/vs/proprofs-help-desk)
11. **HubSpot Service Hub** — 4.4/5 (187 reviews) — Cloud-based customer service solution for firms of all sizes
    - [View profile](https://www.getapp.za.com/software/119575/hubspot-service-hub)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/119575/130635/hubspot-service-hub/vs/proprofs-help-desk)
12. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
    - [View profile](https://www.getapp.za.com/software/9448/zendesk)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/9448/130635/zendesk/vs/proprofs-help-desk)
13. **TOPdesk** — 4.4/5 (110 reviews) — The service management platform that makes service happen
    - [View profile](https://www.getapp.za.com/software/111785/topdesk)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/111785/130635/topdesk/vs/proprofs-help-desk)
14. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.za.com/software/101433/issuetrak)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/101433/130635/issuetrak/vs/proprofs-help-desk)
15. **ServicePRO** — 4.4/5 (7 reviews) — Enterprise Service Desk Request Software that delivers ROI
    - [View profile](https://www.getapp.za.com/software/2050825/servicepro)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/130635/2050825/proprofs-help-desk/vs/servicepro)
16. **Capacity** — 4.5/5 (14 reviews) — Artificial Intelligence-based knowledge management solution
    - [View profile](https://www.getapp.za.com/software/129319/capacity)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/129319/130635/capacity/vs/proprofs-help-desk)
17. **Vivantio** — 4.3/5 (178 reviews) — Flexible Software. Focused Service.
    - [View profile](https://www.getapp.za.com/software/91516/vivantio)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/91516/130635/vivantio/vs/proprofs-help-desk)
18. **Cayzu** — 5.0/5 (30 reviews) — Cloud Based Ticket Management \& Help Desk Software
    - [View profile](https://www.getapp.za.com/software/91792/cayzu-help-desk)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/91792/130635/cayzu-help-desk/vs/proprofs-help-desk)
19. **ServiceTonic** — 4.5/5 (2 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.za.com/software/2072659/servicetonic)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/130635/2072659/proprofs-help-desk/vs/servicetonic)
20. **EcholoN** — 4.7/5 (35 reviews) — Helpdesk software for managing customer service processes
    - [View profile](https://www.getapp.za.com/software/164895/echolon)
    - [Compare vs ProProfs Help Desk](https://www.getapp.za.com/compare/130635/164895/proprofs-help-desk/vs/echolon)

## Related Categories

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.za.com/directory/1249/service-desk/software)
- [Email Management Software](https://www.getapp.za.com/directory/306/email-management/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/130635/proprofs-help-desk)
- [View Product Profile](https://www.getapp.za.com/software/130635/proprofs-help-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/130635/proprofs-help-desk> |
| de-AT | <https://www.getapp.at/alternatives/130635/proprofs-help-desk> |
| en | <https://www.getapp.com/customer-service-support-software/a/proprofs-help-desk/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/130635/proprofs-help-desk> |
| en-AU | <https://www.getapp.com.au/alternatives/130635/proprofs-help-desk> |
| en-CA | <https://www.getapp.ca/alternatives/130635/proprofs-help-desk> |
| en-GB | <https://www.getapp.co.uk/alternatives/130635/proprofs-help-desk> |
| en-IE | <https://www.getapp.ie/alternatives/130635/proprofs-help-desk> |
| en-NZ | <https://www.getapp.co.nz/alternatives/130635/proprofs-help-desk> |
| en-SG | <https://www.getapp.sg/alternatives/130635/proprofs-help-desk> |
| en-ZA | <https://www.getapp.za.com/alternatives/130635/proprofs-help-desk> |
| es | <https://www.getapp.es/alternatives/130635/proprofs-help-desk> |
| es-CL | <https://www.getapp.cl/alternatives/130635/proprofs-help-desk> |
| es-CO | <https://www.getapp.com.co/alternatives/130635/proprofs-help-desk> |
| es-MX | <https://www.getapp.com.mx/alternatives/130635/proprofs-help-desk> |
| fr | <https://www.getapp.fr/alternatives/130635/proprofs-help-desk> |
| fr-BE | <https://fr.getapp.be/alternatives/130635/proprofs-help-desk> |
| fr-CA | <https://fr.getapp.ca/alternatives/130635/proprofs-help-desk> |
| nl | <https://www.getapp.nl/alternatives/130635/proprofs-help-desk> |
| nl-BE | <https://www.getapp.be/alternatives/130635/proprofs-help-desk> |
| pt | <https://www.getapp.com.br/alternatives/130635/proprofs-help-desk> |
| pt-PT | <https://www.getapp.pt/alternatives/130635/proprofs-help-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ProProfs Help Desk","description":"Find the best ProProfs Help Desk alternatives for your business in South Africa. On our platform you can find free, open source, and cloud-based software similar to ProProfs Help Desk.","url":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk","about":{"@id":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk#software"},"breadcrumb":{"@id":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk#breadcrumblist"},"@id":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","mainEntity":{"@id":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk#software"},"publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"ProProfs Help Desk","url":"https://www.getapp.za.com/software/130635/proprofs-help-desk","@id":"https://www.getapp.za.com/software/130635/proprofs-help-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"15","@type":"Offer"}},{"@id":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"ProProfs Help Desk","position":3,"item":"/software/130635/proprofs-help-desk","@type":"ListItem"},{"name":"ProProfs Help Desk Alternatives","position":4,"item":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"ProProfs Help Desk Alternatives | GetApp South Africa 2026","@context":"https://schema.org","@id":"https://www.getapp.za.com/alternatives/130635/proprofs-help-desk#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.getapp.za.com/software/10036/zoho-desk","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"ListItem"},{"name":"JIRA Service Management","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.za.com/software/91811/jira-service-management","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.getapp.za.com/software/91301/liveagent","@type":"ListItem"},{"name":"Missive","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.getapp.za.com/software/2057204/missive","@type":"ListItem"},{"name":"Hiver","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.getapp.za.com/software/20502/hiver","@type":"ListItem"},{"name":"Front","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.getapp.za.com/software/102177/front","@type":"ListItem"},{"name":"Help Scout","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.getapp.za.com/software/90462/help-scout","@type":"ListItem"},{"name":"EngageBay CRM","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.getapp.za.com/software/113999/engagebay-marketing","@type":"ListItem"},{"name":"BOSSDesk","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.getapp.za.com/software/120371/boss-solutions-suite","@type":"ListItem"},{"name":"HubSpot Service Hub","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.getapp.za.com/software/119575/hubspot-service-hub","@type":"ListItem"},{"name":"Zendesk Suite","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.za.com/software/9448/zendesk","@type":"ListItem"},{"name":"TOPdesk","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.getapp.za.com/software/111785/topdesk","@type":"ListItem"},{"name":"Issuetrak","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.getapp.za.com/software/101433/issuetrak","@type":"ListItem"},{"name":"ServicePRO","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.getapp.za.com/software/2050825/servicepro","@type":"ListItem"},{"name":"Capacity","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.getapp.za.com/software/129319/capacity","@type":"ListItem"},{"name":"Vivantio","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.getapp.za.com/software/91516/vivantio","@type":"ListItem"},{"name":"Cayzu","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.getapp.za.com/software/91792/cayzu-help-desk","@type":"ListItem"},{"name":"ServiceTonic","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.getapp.za.com/software/2072659/servicetonic","@type":"ListItem"},{"name":"EcholoN","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.getapp.za.com/software/164895/echolon","@type":"ListItem"}],"numberOfItems":20}
</script>