Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$999,00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| Analytics |
Analytics
|
| Automatic Call Distribution |
Automatic Call Distribution
|
| CRM Integration |
CRM Integration
|
| Call Center Management |
Call Center Management
|
| Call Monitoring |
Call Monitoring
|
| Call Recording |
Call Recording
|
| Call Reporting |
Call Reporting
|
| Call Scripting |
Call Scripting
|
| Call Transfer |
Call Transfer
|
| Campaign Management |
Campaign Management
|
| Change Management |
Change Management
|
| Customer Experience Management |
Customer Experience Management
|
| Customer Service Analytics |
Customer Service Analytics
|
| Data Filtering |
Data Filtering
|
| Goal Setting / Tracking |
Goal Setting / Tracking
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Monitoring |
Monitoring
|
| Multi-Language |
Multi-Language
|
| Performance Management |
Performance Management
|
| Performance Metrics |
Performance Metrics
|
| Performance Reports |
Performance Reports
|
| Productivity Reporting |
Productivity Reporting
|
| Quality Assurance |
Quality Assurance
|
| Quality Control |
Quality Control
|
| Reporting & Statistics |
Reporting & Statistics
|
| Sales Analytics |
Sales Analytics
|
| Search Functionality |
Search Functionality
|
| Sentiment Analysis |
Sentiment Analysis
|
| Speech to Text |
Speech to Text
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
