SolarWinds Service Desk

How are these alternatives similar to SolarWinds Service Desk?

The alternatives suggested are similar to SolarWinds Service Desk in terms of common software categories, shared features and the number of verified user reviews. Explore the following SolarWinds Service Desk alternatives to see if there are any SolarWinds Service Desk competitors that you should also consider in your software research.


What are the top 5 alternatives to SolarWinds Service Desk?


Top 20 alternatives

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Business size
S M L

Starting from: US$29,00
  • Free Version
  • Free Trial
Value for Money 4,4 0.1

Help Scout

Deliver world-class support from one easy-to-use platform.

Overview

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible. Read more about Help Scout
Business size
S M L

Starting from: US$20,00
  • Free Version
  • Free Trial
Value for Money 4,5

TeamSupport

The complete B2B solution for great customer support

Overview

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport
Business size
S M L

Starting from: US$49,00
  • Free Version
  • Free Trial
Value for Money 4,4 0.1

ConnectWise Control

Remote meeting platform for resolving customers' queries

Overview

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise Control
Business size
S M L

Starting from: US$29,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.1

FootPrints

IT service desk automation software for mid-size businesses.

Overview

FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more. Read more about FootPrints
Business size
S M L

Starting from: US$1 000,00
  • Free Version
  • Free Trial
Value for Money 3,5 1.0

ServiceNow

Enterprise IT service cloud solutions

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,2 0.3

Jira

Project & Issue Tracking Software - See why we're #1!

Overview

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity. Read more about Jira
Business size
S M L

Starting from: US$7,50
  • Free Version
  • Free Trial
Value for Money 4,3 0.2

Cherwell Service Management

Customizable IT service management solution

Overview

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more Read more about Cherwell Service Management
Business size
S M L

Starting from: US$189,00
  • Free Version
  • Free Trial
Value for Money 4,4 0.1

Spiceworks

Server and website monitoring software

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.1

Giva

Cloud based help desk software for businesses of all sizes

Overview

Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity. Read more about Giva
Business size
S M L

Starting from: US$49,00
  • Free Version
  • Free Trial
Value for Money 4,8 0.3

ManageEngine ServiceDesk Plus

Cloud IT Help Desk Software

Overview

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus
Business size
S M L

Starting from: US$120,00
  • Free Version
  • Free Trial
Value for Money 4,2 0.3

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1 0.4

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite
Business size
S M L

Starting from: US$49,00
  • Free Version
  • Free Trial
Value for Money 4,2 0.3

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

Overview

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration. Read more about SysAid
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: US$60,00
  • Free Version
  • Free Trial
Value for Money 4,3 0.2

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk
Business size
S M L

Starting from: US$14,00
Pricing plans
Value for Money 4,5 View Pricing Plans

ServiceNow Customer Service Management

Cloud-based customer service management software

Overview

ServiceNow Customer Service Management is a cloud-based software designed to help businesses handle and resolve clients' queries through omni-channel communication, work order assignment, case management, and more. With the Playbooks for CSM module, agents can request information to/from clients, create tasks for team members, and visualize the... Read more about ServiceNow Customer Service Management
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,2 0.3

BMC Helix ITSM

IT service and IT asset management software

Overview

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests. Read more about BMC Helix ITSM
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,9 0.6

KACE

Unified Endpoint Management by KACE. Where Next Meets Now.

Overview

KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Read more about KACE
Business size
S M L

Starting from: US$2,40
  • Free Version
  • Free Trial
Value for Money 3,9 0.6

Request Tracker

The system you need to track the tasks you can't forget.

Overview

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments. Read more about Request Tracker
Business size
S M L

Starting from: US$125,00
  • Free Version
  • Free Trial
Value for Money 5 0.5
Quick view of SolarWinds Service Desk
Business size
S M L

Pricing starting from:

US$19,00

  • Free Version
  • Free Trial
Value for Money
4,5
Learn More