Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
US$19,00/month
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
API |
API
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Application Integration |
Application Integration
|
Asset Management |
Asset Management
|
Auditing |
Auditing
|
Authentication |
Authentication
|
Auto-Responders |
Auto-Responders
|
Automatic Backup |
Automatic Backup
|
Automatic Notifications |
Automatic Notifications
|
Benchmarking |
Benchmarking
|
CRM Integration |
CRM Integration
|
Categorization |
Categorization
|
Change Management |
Change Management
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Compliance Management |
Compliance Management
|
Configuration Management |
Configuration Management
|
Contact Database |
Contact Database
|
Contact History |
Contact History
|
Contact Management |
Contact Management
|
Contract Management |
Contract Management
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Complaint Tracking |
Customer Complaint Tracking
|
Customer Segmentation |
Customer Segmentation
|
Customer Service Analytics |
Customer Service Analytics
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Dashboard Creation |
Dashboard Creation
|
Data Import |
Data Import
|
Data Import/Export |
Data Import/Export
|
Data Mapping |
Data Mapping
|
Data Synchronization |
Data Synchronization
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Geographic Maps |
Geographic Maps
|
HIPAA Compliance |
HIPAA Compliance
|
Help Desk Management |
Help Desk Management
|
Incident Management |
Incident Management
|
Instant Messaging |
Instant Messaging
|
Knowledge Base Management |
Knowledge Base Management
|
Lead Assignment |
Lead Assignment
|
Monitoring |
Monitoring
|
Multi-Language |
Multi-Language
|
Online Catalog |
Online Catalog
|
Online Forums |
Online Forums
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Prioritizing |
Prioritizing
|
Problem Management |
Problem Management
|
Purchase Order Management |
Purchase Order Management
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Real Time Notifications |
Real Time Notifications
|
Real Time Reporting |
Real Time Reporting
|
Risk Alerts |
Risk Alerts
|
Risk Analytics |
Risk Analytics
|
Risk Assessment |
Risk Assessment
|
Role-Based Permissions |
Role-Based Permissions
|
Rules-Based Workflow |
Rules-Based Workflow
|
SLA Management |
SLA Management
|
Scheduled Reporting |
Scheduled Reporting
|
Single Sign On |
Single Sign On
|
Surveys & Feedback |
Surveys & Feedback
|
Tagging |
Tagging
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
ActiveCampaign |
ActiveCampaign
|
Cyfe |
Cyfe
|
Help Desk Migration |
Help Desk Migration
|
Hornbill |
Hornbill
|
Isora |
Isora
|
Retently |
Retently
|
Slack |
Slack
|
Teamwork |
Teamwork
|
Wrike |
Wrike
|
Zendesk |
Zendesk
|