Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$19,00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Application Integration |
Application Integration
|
| Asset Management |
Asset Management
|
| Auditing |
Auditing
|
| Authentication |
Authentication
|
| Auto-Responders |
Auto-Responders
|
| Automatic Backup |
Automatic Backup
|
| Automatic Notifications |
Automatic Notifications
|
| Benchmarking |
Benchmarking
|
| CRM Integration |
CRM Integration
|
| Categorization |
Categorization
|
| Change Management |
Change Management
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Compliance Management |
Compliance Management
|
| Configuration Management |
Configuration Management
|
| Contact Database |
Contact Database
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Contract Management |
Contract Management
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer Segmentation |
Customer Segmentation
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Dashboard Creation |
Dashboard Creation
|
| Data Import |
Data Import
|
| Data Import/Export |
Data Import/Export
|
| Data Mapping |
Data Mapping
|
| Data Synchronization |
Data Synchronization
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Geographic Maps |
Geographic Maps
|
| HIPAA Compliance |
HIPAA Compliance
|
| Help Desk Management |
Help Desk Management
|
| Incident Management |
Incident Management
|
| Instant Messaging |
Instant Messaging
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Assignment |
Lead Assignment
|
| Monitoring |
Monitoring
|
| Multi-Language |
Multi-Language
|
| Online Catalog |
Online Catalog
|
| Online Forums |
Online Forums
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Problem Management |
Problem Management
|
| Purchase Order Management |
Purchase Order Management
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Risk Alerts |
Risk Alerts
|
| Risk Analytics |
Risk Analytics
|
| Risk Assessment |
Risk Assessment
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| Scheduled Reporting |
Scheduled Reporting
|
| Single Sign On |
Single Sign On
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| ActiveCampaign |
ActiveCampaign
|
| Cyfe |
Cyfe
|
| Help Desk Migration |
Help Desk Migration
|
| Hornbill |
Hornbill
|
| Isora |
Isora
|
| Retently |
Retently
|
| Slack |
Slack
|
| Teamwork |
Teamwork
|
| Wrike |
Wrike
|
| Zendesk |
Zendesk
|
