SolarWinds Service Desk Alternatives

SolarWinds Service Desk

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How are these alternatives similar to SolarWinds Service Desk?

The alternatives suggested are similar to SolarWinds Service Desk in terms of common software categories, shared features and the number of verified user reviews. Explore the following SolarWinds Service Desk alternatives to see if there are any SolarWinds Service Desk competitors that you should also consider in your software research.


What are the top 5 alternatives to SolarWinds Service Desk?


Top 20 alternatives

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: US$25.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.4

SysAid

The most advanced AI-powered ITSM platform in the market

Overview

SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency. Read more about SysAid

Business size

S M L

Starting from: US$79.00
  • Free Version
  • Free Trial
Value for Money 4.6 0.1

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management

Business size

S M L

Starting from: US$60.00
Pricing plans
Value for Money 4.3 0.2 View Pricing Plans

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk

Business size

S M L

Starting from: US$14.00
Pricing plans
Value for Money 4.5 View Pricing Plans

Jira

Project & Issue Tracking Software - See why we're #1!

Overview

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity. Read more about Jira

Business size

S M L

Starting from: US$7.16
  • Free Version
  • Free Trial
Value for Money 4.3 0.2

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels. Read more about Freshdesk

Business size

S M L

Starting from: US$18.00
Pricing plans
Value for Money 4.4 0.1 View Pricing Plans

ServiceNow Customer Service Management

Automate requests and deliver effortless experiences

Overview

ServiceNow CSM enables companies to deliver exceptional customer service, automate and streamline operations to reduce the cost to serve. It enhances agent productivity, reduces response times, and delivers personalized customer experiences, resulting in increased satisfaction and loyalty. Read more about ServiceNow Customer Service Management

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.1 0.4

BMC Helix ITSM

IT service and IT asset management software

Overview

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests. Read more about BMC Helix ITSM

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3.9 0.6

Help Scout

Deliver world-class support from one easy-to-use platform.

Overview

Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible. Read more about Help Scout

Business size

S M L

Starting from: US$20.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.1

TeamSupport

The complete B2B solution for great customer support

Overview

Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport. Read more about TeamSupport

Business size

S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.1

ConnectWise ScreenConnect

Remote meeting platform for resolving customers' queries

Overview

ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise ScreenConnect

Business size

S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.6 0.1

FootPrints

IT service desk automation software for mid-size businesses.

Overview

FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more. Read more about FootPrints

Business size

S M L

Starting from: US$1,000.00
  • Free Version
  • Free Trial
Value for Money 3.4 1.1

ServiceNow

Enterprise IT service cloud solutions

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow

Business size

S M L

Starting from: US$100.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.3

Cherwell Service Management

Customizable IT service management solution

Overview

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more Read more about Cherwell Service Management

Business size

S M L

Starting from: US$189.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.1

Spiceworks Cloud Help Desk

Server and website monitoring software

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks Cloud Help Desk

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.6 0.1

Giva

Cloud based help desk software for businesses of all sizes

Overview

Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity. Read more about Giva

Business size

S M L

Starting from: US$49.00
  • Free Version
  • Free Trial
Value for Money 4.8 0.3

KACE

Unified Endpoint Management by KACE. Where Next Meets Now.

Overview

KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Read more about KACE

Business size

S M L

Starting from: US$2.40
  • Free Version
  • Free Trial
Value for Money 3.9 0.6

Request Tracker

The system you need to track the tasks you can't forget.

Overview

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments. Read more about Request Tracker

Business size

S M L

Starting from: US$125.00
  • Free Version
  • Free Trial
Value for Money 5 0.5

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk Suite

Business size

S M L

Starting from: US$55.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.3

Rippling

#1 Global Workforce Management Platform | HR, IT, Finance

Overview

One place to run your global workforce—from payroll and expenses to devices and apps. Read more about Rippling

Business size

S M L

Starting from: US$8.00
  • Free Version
  • Free Trial
Value for Money 4.8 0.3

Quick view of SolarWinds Service Desk

Business size

S M L

Pricing starting from:

US$39.00

  • Free Version
  • Free Trial

Value for Money

4.5