SolarWinds Service Desk Alternatives
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How are these alternatives similar to SolarWinds Service Desk?
The alternatives suggested are similar to SolarWinds Service Desk in terms of common software categories, shared features and the number of verified user reviews. Explore the following SolarWinds Service Desk alternatives to see if there are any SolarWinds Service Desk competitors that you should also consider in your software research.
What are the top 5 alternatives to SolarWinds Service Desk?
Top 20 alternatives
ServiceNow Customer Service Management
Automate requests and deliver effortless experiences
Overview
ServiceNow CSM enables companies to deliver exceptional customer service, automate and streamline operations to reduce the cost to serve. It enhances agent productivity, reduces response times, and delivers personalized customer experiences, resulting in increased satisfaction and loyalty.
Read more about ServiceNow Customer Service Management
Business size
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Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.1
0.4
Overview
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
Read more about BMC Helix ITSM
Business size
S
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L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
3.9
0.6
Overview
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Read more about Help Scout
Business size
S
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Pricing
Starting from:
US$20.00
- Free Version
- Free Trial
Value for Money
4.4
0.1
Overview
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.
Read more about TeamSupport
Business size
S
M
L
Pricing
Starting from:
US$29.00
- Free Version
- Free Trial
Value for Money
4.4
0.1
Overview
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.
Read more about ConnectWise ScreenConnect
Business size
S
M
L
Pricing
Starting from:
US$36.00
- Free Version
- Free Trial
Value for Money
4.6
0.1
Overview
FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.
Read more about FootPrints
Business size
S
M
L
Pricing
Starting from:
US$1,000.00
- Free Version
- Free Trial
Value for Money
3.4
1.1
Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
Read more about ServiceNow
Business size
S
M
L
Pricing
Starting from:
US$100.00
- Free Version
- Free Trial
Value for Money
4.2
0.3
Overview
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more
Read more about Cherwell Service Management
Business size
S
M
L
Pricing
Starting from:
US$189.00
- Free Version
- Free Trial
Value for Money
4.4
0.1
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Read more about Spiceworks Cloud Help Desk
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.6
0.1
Overview
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
Read more about Giva
Business size
S
M
L
Pricing
Starting from:
US$49.00
- Free Version
- Free Trial
Value for Money
4.8
0.3
Overview
KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more.
Read more about KACE
Business size
S
M
L
Pricing
Starting from:
US$2.40
- Free Version
- Free Trial
Value for Money
3.9
0.6
Overview
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
Read more about Request Tracker
Business size
S
M
L
Pricing
Starting from:
US$125.00
- Free Version
- Free Trial
Value for Money
5
0.5
Overview
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.
Read more about Salesforce Service Cloud
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.1
0.4
Overview
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
Read more about SysAid
Business size
S
M
L
Pricing
Starting from:
US$79.00
- Free Version
- Free Trial
Value for Money
4.5
Overview
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.
Read more about Zoho Desk
Business size
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M
L
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Read more about Zendesk Suite
Business size
S
M
L
Pricing
Starting from:
US$55.00
- Free Version
- Free Trial
Value for Money
4.2
0.3
Overview
JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.
Read more about Jira
Business size
S
M
L
Pricing
Starting from:
US$7.53
- Free Version
- Free Trial
Value for Money
4.3
0.2
Overview
Get more done with Rippling. Save time, automate busy work, and make great decisions by managing payroll, HR, IT, and spend in one.
Read more about Rippling
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.8
0.3
Overview
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.
Read more about Dameware
Business size
S
M
L
Pricing
Starting from:
US$540.00
- Free Version
- Free Trial
Value for Money
4.4
0.1
Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Read more about Freshservice
Business size
S
M
L
Pricing
Starting from:
US$29.00
- Free Version
- Free Trial
Value for Money
4.4
0.1
Related categories
- Customer Service Software
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- Issue Tracking Software
- IT Management Software
- IT Service Software
- Service Desk Software
- CMDB Software
- Knowledge Management Software
- Knowledge Base Software
- Procurement Software
- Risk Management Software
- License Management Software
- Incident Management Software
- IT Ticketing Systems
Popular comparisons
- SolarWinds Service Desk Vs ServiceNow Customer Service Management
- SolarWinds Service Desk Vs BMC Helix ITSM
- SolarWinds Service Desk Vs Help Scout
- SolarWinds Service Desk Vs TeamSupport
- SolarWinds Service Desk Vs ConnectWise ScreenConnect
- SolarWinds Service Desk Vs FootPrints
- SolarWinds Service Desk Vs ServiceNow
- SolarWinds Service Desk Vs Cherwell Service Management
- SolarWinds Service Desk Vs Spiceworks Cloud Help Desk
- SolarWinds Service Desk Vs Giva
- SolarWinds Service Desk Vs KACE
- SolarWinds Service Desk Vs Request Tracker
