Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Approval Process Control Approval Process Control
Audit Trail Audit Trail
Automatic Notifications Automatic Notifications
Call Recording Call Recording
Customer Complaint Tracking Customer Complaint Tracking
Customer Service Analytics Customer Service Analytics
Employee Database Employee Database
Escalation Management Escalation Management
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
Issue Management Issue Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Prioritizing Prioritizing
Real Time Notifications Real Time Notifications
Recurring Tasks Recurring Tasks
Self Service Portal Self Service Portal
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Task Management Task Management
Task Tracking Task Tracking
Workflow Management Workflow Management

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