EcholoN

Help desk software for managing customer service processes
(18 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

US$5 500,00
One Time License One Time License

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Accounting Integration Accounting Integration
Activity Dashboard Activity Dashboard
Ad hoc Analysis Ad hoc Analysis
Ad hoc Reporting Ad hoc Reporting
Alerts / Escalation Alerts / Escalation
Analytics Analytics
Appointment Management Appointment Management
Assignment Management Assignment Management
Availability Management Availability Management
Billing & Invoicing Billing & Invoicing
CRM Integration CRM Integration
Call Center Management Call Center Management
Capacity Management Capacity Management
Change Management Change Management
Compliance Management Compliance Management
Configuration Management Configuration Management
Contact Database Contact Database
Contract Management Contract Management
Cost Tracking Cost Tracking
Custom Forms Custom Forms
Customer Database Customer Database
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Dispatch Management Dispatch Management
Document Storage Document Storage
Email Integration Email Integration
Employee Management Employee Management
Escalation Management Escalation Management
Incident Management Incident Management
Inventory Management Inventory Management
Knowledge Base Management Knowledge Base Management
Maintenance Scheduling Maintenance Scheduling
Multi-Channel Communication Multi-Channel Communication
Performance Metrics Performance Metrics
Problem Management Problem Management
Procurement Management Procurement Management
Progress Reports Progress Reports
Project Management Project Management
Projections Projections
Quality Control Quality Control
Real Time Analytics Real Time Analytics
Remote Control Remote Control
Reporting & Statistics Reporting & Statistics
Requisition Management Requisition Management
SLA Management SLA Management
Scheduling Scheduling
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Status Reporting Status Reporting
Status Tracking Status Tracking
Supplier Management Supplier Management
Surveys & Feedback Surveys & Feedback
Task Management Task Management
Work Order Management Work Order Management
Workflow Management Workflow Management

Integrations

Integrations

Microsoft Outlook Microsoft Outlook

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