Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
N/A
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Alerts / Escalation |
Alerts / Escalation
|
| Answering Machine Detection |
Answering Machine Detection
|
| Automatic Call Distribution |
Automatic Call Distribution
|
| CRM Integration |
CRM Integration
|
| Call Center Management |
Call Center Management
|
| Call Disposition |
Call Disposition
|
| Call Monitoring |
Call Monitoring
|
| Call Recording |
Call Recording
|
| Call Routing |
Call Routing
|
| Call Scripting |
Call Scripting
|
| Call Transfer |
Call Transfer
|
| Campaign Management |
Campaign Management
|
| Computer Telephony Integration |
Computer Telephony Integration
|
| Contact Database |
Contact Database
|
| Contact Management |
Contact Management
|
| Customer Database |
Customer Database
|
| Customizable Branding |
Customizable Branding
|
| Data Import/Export |
Data Import/Export
|
| Document Storage |
Document Storage
|
| Email Integration |
Email Integration
|
| Escalation Management |
Escalation Management
|
| File Transfer |
File Transfer
|
| Help Desk Management |
Help Desk Management
|
| IVR / Voice Recognition |
IVR / Voice Recognition
|
| Knowledge Base Management |
Knowledge Base Management
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| On-Demand Recording |
On-Demand Recording
|
| Performance Metrics |
Performance Metrics
|
| Predictive Dialer |
Predictive Dialer
|
| Self Service Portal |
Self Service Portal
|
| Social Media Integration |
Social Media Integration
|
| Survey Management |
Survey Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Text to Speech |
Text to Speech
|
| Third Party Integration |
Third Party Integration
|
| Voice Mail |
Voice Mail
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Avaya Aura Call Center Elite |
Avaya Aura Call Center Elite
|
| BIME |
BIME
|
| Zendesk |
Zendesk
|
