Omnichannel Contact Center Alternatives
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How are these alternatives similar to Omnichannel Contact Center?
The alternatives suggested are similar to Omnichannel Contact Center in terms of common software categories, shared features and the number of verified user reviews. Explore the following Omnichannel Contact Center alternatives to see if there are any Omnichannel Contact Center competitors that you should also consider in your software research.
What are the top 5 alternatives to Omnichannel Contact Center?
Top 20 alternatives
Overview
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
Read more about inconnect
Business size
S
M
L
Pricing
Starting from:
US$1.00
- Free Version
- Free Trial
Value for Money
4.1
0.9
Overview
iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure text & phone tree communication. We solve the privacy problem of professionals doing business calling & texting with their smartphone.
Read more about iPlum
Business size
S
M
L
Pricing
Starting from:
US$8.99
- Free Version
- Free Trial
Value for Money
5
Overview
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
Read more about LeadDesk
Business size
S
M
L
Pricing
Starting from:
US$99.00
- Free Version
- Free Trial
Value for Money
4.7
0.3
Overview
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Read more about Genesys Cloud CX
Business size
S
M
L
Pricing
Starting from:
US$75.00
- Free Version
- Free Trial
Value for Money
4.1
0.9
Overview
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.
Read more about BeInContact
Business size
S
M
L
Pricing
Starting from:
US$38.00
- Free Version
- Free Trial
Value for Money
3.9
1.1
Overview
IPscape provides AI contact centre technology that empowers organisations to orchestrate omnichannel customer journeys across Voice, Web Chat, Email and more.
Read more about IPscape
Business size
S
M
L
Pricing
Starting from:
US$99.00
- Free Version
- Free Trial
Value for Money
4.6
0.4
Overview
Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Read more about Call Center Studio
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.7
0.3
Overview
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.
Read more about WeKall
Business size
S
M
L
Pricing
Starting from:
US$17.00
- Free Version
- Free Trial
Value for Money
4.5
0.5
Overview
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.
Read more about Bitrix24
Business size
S
M
L
Overview
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Read more about Five9
Business size
S
M
L
Pricing
Starting from:
US$119.00
- Free Version
- Free Trial
Value for Money
4.0
1.0
Overview
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.
Read more about Bright Pattern
Business size
S
M
L
Pricing
Starting from:
US$0.00
- Free Version
- Free Trial
Value for Money
4.8
0.2
Overview
Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.
Read more about Callbox
Business size
S
M
L
Pricing
Starting from:
US$34.00
- Free Version
- Free Trial
Value for Money
5
Overview
SAN Softwares also deeply believes in clarifying the queries raised by their valuable customers. Therefore, its Customer Service genuinely pays attention to the issue raised by its customers and believes in solving it quickly.
Read more about SanCCS
Business size
S
M
L
Pricing
Starting from:
US$100.00
- Free Version
- Free Trial
Value for Money
4.8
0.2
Overview
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
Read more about CloudTalk
Business size
S
M
L
Pricing
Starting from:
US$34.00
- Free Version
- Free Trial
Value for Money
4.2
0.8
Overview
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
Read more about CallTrackingMetrics
Business size
S
M
L
Pricing
Starting from:
US$79.00
- Free Version
- Free Trial
Value for Money
4.5
0.5
Overview
LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.
Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required
Read more about LiveAgent
Business size
S
M
L
Pricing
Starting from:
US$19.00
- Free Version
- Free Trial
Value for Money
4.7
0.3
Overview
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more.
Read more about Dialfire
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.8
0.2
Overview
Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.
Read more about Thrio
Business size
S
M
L
Pricing
Starting from:
US$89.00
- Free Version
- Free Trial
Value for Money
5
Overview
DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.
Read more about DCDial
Business size
S
M
L
Pricing
Starting from:
US$79.00
- Free Version
- Free Trial
Value for Money
0
5.0
Overview
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
Read more about VICIdial
Business size
S
M
L
Pricing
Starting from:
US$400.00
- Free Version
- Free Trial
Value for Money
4.8
0.2
Related categories
Customer Service Software
Popular comparisons
- Omnichannel Contact Center Vs inconnect
- Omnichannel Contact Center Vs iPlum
- Omnichannel Contact Center Vs LeadDesk
- Omnichannel Contact Center Vs Genesys Cloud CX
- Omnichannel Contact Center Vs BeInContact
- Omnichannel Contact Center Vs IPscape
- Omnichannel Contact Center Vs Call Center Studio
- Omnichannel Contact Center Vs WeKall
- Omnichannel Contact Center Vs Bitrix24
- Omnichannel Contact Center Vs Five9
- Omnichannel Contact Center Vs Bright Pattern
- Omnichannel Contact Center Vs Callbox
