Amazon Connect Alternatives

How are these alternatives similar to Amazon Connect?

The alternatives suggested are similar to Amazon Connect in terms of common software categories, shared features and the number of verified user reviews. Explore the following Amazon Connect alternatives to see if there are any Amazon Connect competitors that you should also consider in your software research.


What are the top 5 alternatives to Amazon Connect?


Top 20 alternatives

Avaya UCaaS

Unified communications platform

Overview

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. Read more about Avaya UCaaS

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,2 0.5

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

Overview

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools Read more about RingCentral Contact Center

Business size

S M L

Starting from: US$1,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.6

Twilio Flex

Omnichannel customer communications system

Overview

Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communic... Read more about Twilio Flex

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.1

Genesys Cloud CX

Software for faster, smarter, personal experiences

Overview

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX

Business size

S M L

Starting from: US$75,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.6

Google Meet

Messaging, voice, and video calls for team communication

Overview

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more. Read more about Google Meet

Business size

S M L

Starting from: US$6,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.1

Freshservice

A complete IT service management (ITSM) tool for business

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice

Business size

S M L

Starting from: US$29,00
  • Free Version
  • Free Trial
Value for Money 4,4 0.3

Talkdesk

The world's leading cloud-based contact center software.

Overview

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk

Business size

S M L

Starting from: US$1,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.2

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: US$25,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.6

VICIdial

Open source call center software with predictive dialer

Overview

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat Read more about VICIdial

Business size

S M L

Starting from: US$400,00
  • Free Version
  • Free Trial
Value for Money 4,8 0.1

Convoso

Dial Smarter, Not Harder

Overview

Convoso is the #1 dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations call centers have with their dialer. Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI. Read more about Convoso

Business size

S M L

Starting from: US$90,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.2

DialedIn CCaaS

DIaledIn was built to be the solution.

Overview

Inbound outbound, In office, or remote let DialedIn transform the way you do business. Read more about DialedIn CCaaS

Business size

S M L

Starting from: US$89,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.1

XCALLY

Omnichannel contact center management

Overview

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers Read more about XCALLY

Business size

S M L

Starting from: US$30,00
  • Free Version
  • Free Trial
Value for Money 4,7

Bright Pattern

Cloud Contact Center Software with Embedded AI

Overview

Leading global provider of AI-powered omnichannel cloud contact center software. Read more about Bright Pattern

Business size

S M L

Starting from: US$0,00
  • Free Version
  • Free Trial
Value for Money 4,8 0.1

wolkvox

Communication management system for contact centers

Overview

Deliver incredible customer experiences with a platform that uses AI-powered solutions to provide personalized, agile and satisfying customer service. Read more about wolkvox

Business size

S M L

Starting from: US$54,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.1

Squaretalk

Your ecosystem for better cloud communications

Overview

Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business. Read more about Squaretalk

Business size

S M L

Starting from: US$15,00
  • Free Version
  • Free Trial
Value for Money 4,7

HoduCC

HoduCC Contact center software for sales and support teams

Overview

HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms. Read more about HoduCC

Business size

S M L

Starting from: US$400,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.1

Dialshree

Cloud-based contact center solution

Overview

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels. Read more about Dialshree

Business size

S M L

Starting from: US$59,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.1

Exotel

Full-stack customer engagement platform-CPaaS, CCaaS,Chat AI

Overview

Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations. Read more about Exotel

Business size

S M L

Starting from: US$200,00
  • Free Version
  • Free Trial
Value for Money 4,2 0.5

TCN

Cloud-based call center solution

Overview

No matter the size of your call center – big or small – TCN offers scalable and customizable cloud-based call center software solutions to meet your needs. Welcome to the call center software hub. Read more about TCN

Business size

S M L

Starting from: US$65,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.2

Call Center Studio

Pay-as-you-go • Scalable • AI Powered • Better CX

Overview

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base. Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio. Read more about Call Center Studio

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,7

Quick view of Amazon Connect

4,4 (18)

Business size

S M L

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial

Value for Money

4,7