Amazon Connect Alternatives
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How are these alternatives similar to Amazon Connect?
The alternatives suggested are similar to Amazon Connect in terms of common software categories, shared features and the number of verified user reviews. Explore the following Amazon Connect alternatives to see if there are any Amazon Connect competitors that you should also consider in your software research.
What are the top 5 alternatives to Amazon Connect?
Top 20 alternatives
Overview
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.
Read more about Avaya UCaaS
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.3
0.4
Overview
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
Read more about RingCentral Contact Center
Business size
S
M
L
Pricing
Starting from:
US$65.00
- Free Version
- Free Trial
Value for Money
4.1
0.6
Overview
Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communic...
Read more about Twilio Flex
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.8
0.1
Overview
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Read more about Genesys Cloud CX
Business size
S
M
L
Pricing
Starting from:
US$75.00
- Free Version
- Free Trial
Value for Money
4.1
0.6
Overview
Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.
Read more about Google Meet
Business size
S
M
L
Pricing
Starting from:
US$6.00
- Free Version
- Free Trial
Value for Money
4.6
0.1
Overview
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools
Read more about Freshservice
Business size
S
M
L
Pricing
Starting from:
US$29.00
- Free Version
- Free Trial
Value for Money
4.4
0.3
Overview
Easily configure your multi-level IVR to ensure that each caller is directed to the right agent, team or department.
Read more about Talkdesk
Business size
S
M
L
Pricing
Starting from:
US$85.00
- Free Version
- Free Trial
Value for Money
4.5
0.2
Overview
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Read more about Salesforce Service Cloud
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.1
0.6
Overview
Convoso is a cloud-based dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations call centers have with their dialer. Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.
Read more about Convoso
Business size
S
M
L
Pricing
Starting from:
US$90.00
- Free Version
- Free Trial
Value for Money
4.4
0.3
Overview
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
Read more about VICIdial
Business size
S
M
L
Pricing
Starting from:
US$400.00
- Free Version
- Free Trial
Value for Money
4.8
0.1
Overview
DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. We improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.
Read more about DialedIn CCaaS
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.7
Overview
With JustCall you can activate IVR systems to create an interactive menu for your customers and minimize call load and escalations.
Read more about JustCall
Business size
S
M
L
Pricing
Starting from:
US$19.00
- Free Version
- Free Trial
Value for Money
4.3
0.4
Overview
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
Read more about CallTrackingMetrics
Business size
S
M
L
Pricing
Starting from:
US$79.00
- Free Version
- Free Trial
Value for Money
4.5
0.2
Overview
The IVR drag&drop designer allows you to create several IVR projects, from complex to simple, for example to route calls to proper departments or to provide 24/7 self service applications.
Read more about XCALLY
Business size
S
M
L
Pricing
Starting from:
US$30.00
- Free Version
- Free Trial
Value for Money
4.7
Overview
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.
Read more about Bright Pattern
Business size
S
M
L
Pricing
Starting from:
US$0.00
- Free Version
- Free Trial
Value for Money
4.8
0.1
Overview
Create automated and natural interactions with a voicebot, using more than 350 predefined voices or creating a customized one.
Read more about wolkvox
Business size
S
M
L
Pricing
Starting from:
US$54.00
- Free Version
- Free Trial
Value for Money
4.6
0.1
Overview
An all-in-one customer interaction suite powering over a billion interactions worldwide
Read more about Ameyo
Business size
S
M
L
Pricing
Starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
3.9
0.8
Overview
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
Connect your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API.
Read more about Squaretalk
Business size
S
M
L
Pricing
Starting from:
US$25.00
- Free Version
- Free Trial
Value for Money
4.7
Overview
HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.
Read more about HoduCC
Business size
S
M
L
Pricing
Starting from:
US$400.00
- Free Version
- Free Trial
Value for Money
4.5
0.2
Overview
DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.
Read more about Dialshree
Business size
S
M
L
Pricing
Starting from:
US$59.00
- Free Version
- Free Trial
Value for Money
4.6
0.1
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
Value for Money
4.7Popular comparisons
- Amazon Connect Vs Avaya UCaaS
- Amazon Connect Vs RingCentral Contact Center
- Amazon Connect Vs Twilio Flex
- Amazon Connect Vs Genesys Cloud CX
- Amazon Connect Vs Google Meet
- Amazon Connect Vs Freshservice
- Amazon Connect Vs Talkdesk
- Amazon Connect Vs Salesforce Service Cloud
- Amazon Connect Vs Convoso
- Amazon Connect Vs VICIdial
- Amazon Connect Vs DialedIn CCaaS
- Amazon Connect Vs JustCall
