inConcert Contact Center Alternatives

inConcert Contact Center

How are these alternatives similar to inConcert Contact Center?

The alternatives suggested are similar to inConcert Contact Center in terms of common software categories, shared features and the number of verified user reviews. Explore the following inConcert Contact Center alternatives to see if there are any inConcert Contact Center competitors that you should also consider in your software research.


What are the top 5 alternatives to inConcert Contact Center?


Top 20 alternatives

Genesys Cloud CX

Software for faster, smarter, personal experiences

Overview

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX

Business size

S M L

Starting from: US$75,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.2

wolkvox

Communication management system for contact centers

Overview

Deliver incredible customer experiences with a platform that uses AI-powered solutions to provide personalized, agile and satisfying customer service. Read more about wolkvox

Business size

S M L

Starting from: US$54,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.3

Avaya Cloud Office

Unified communications and collaboration

Overview

Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones. Read more about Avaya Cloud Office

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,6 0.7

Xperience

Cloud-based contact center solution

Overview

Altitude Xperience is a cloud-based contact center solution that provides real-time? analytics support to campaign managers Read more about Xperience

Business size

S M L

Starting from: US$79,90
  • Free Version
  • Free Trial
Value for Money 3,5 0.8

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk

Business size

S M L

Starting from: US$14,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.2

Zenith CRM

CRM, Auto Call, AI Dialer, Call Center Software.

Overview

Experience streamlined growth with Z-CRM, your AI-enhanced, cloud-based CRM and call center solution. Boost efficiency, automate communication, and personalize to fit your brand, all while keeping data secure and operations scalable. Welcome to round-the-clock productivity. Read more about Zenith CRM

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 5 0.7

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: US$25,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.2

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

Overview

RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools Read more about RingCentral Contact Center

Business size

S M L

Starting from: US$1,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.2

Call Center Studio

Pay-as-you-go • Scalable • AI Powered • Better CX

Overview

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base. Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio. Read more about Call Center Studio

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,7 0.4

WeKall

Cloud-based contact center and telephony AI software

Overview

WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform. Read more about WeKall

Business size

S M L

Starting from: US$17,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.2

MaxContact

Omnichannel Contact Centre Software for larger teams

Overview

MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact

Business size

S M L

Starting from: US$49,00
  • Free Version
  • Free Trial
Value for Money 4,7 0.4

Office24by7

360° Office Automation Solutions

Overview

Office24by7 CRM best for small and medium sized businesses to large enterprises to organize communications better and to improve efficiency in marketing and sales operations with automation. Read more about Office24by7

Business size

S M L

Starting from: US$15,00
  • Free Version
  • Free Trial
Value for Money 0 4.3

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 30-Day free trial, no credit card needed, no contracts. Read more about LiveAgent

Business size

S M L

Starting from: US$9,00
  • Free Version
  • Free Trial
Value for Money 4,7 0.4

Bitrix24

100% free CRM, collaboration, and communication tool suite

Overview

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries. Read more about Bitrix24

Business size

S M L

Starting from: US$61,00
  • Free Version
  • Free Trial
Value for Money 4,2 0.1

Bright Pattern

Cloud Contact Center Software with Embedded AI

Overview

Leading global provider of AI-powered omnichannel cloud contact center software. Read more about Bright Pattern

Business size

S M L

Starting from: US$0,00
  • Free Version
  • Free Trial
Value for Money 4,8 0.5

Sagicc

Make your customers fall in love with your brand 💘

Overview

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 10 customer service agents. Read more about Sagicc

Business size

S M L

Starting from: US$70,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.2

BeInContact

Your 100% Cloud Omnichannel Contact Center solution

Overview

BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well. Read more about BeInContact

Business size

S M L

Starting from: US$38,00
  • Free Version
  • Free Trial
Value for Money 3,9 0.4

IPscape

Cloud Contact Centre with Voice, Email, Web Chat, SMS

Overview

Enable remote working for a business' contact centre with ipSCAPE. Feature-rich with multichannel capabilities including Voice, Email, Web Chat and SMS. Hosted on Microsoft Azure for unparalleled security, capacity and performance. ipSCAPE integrations with BI tools and CRMS including Salesforce, Dynamics. Read more about IPscape

Business size

S M L

Starting from: US$99,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.3

Callbox

UCaaS, Cloud PBX, Contact Center, Omnichannel

Overview

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs. Read more about Callbox

Business size

S M L

Starting from: US$34,00
  • Free Version
  • Free Trial
Value for Money 5 0.7

Thrio

Contact center technology. Done right.

Overview

Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools. Read more about Thrio

Business size

S M L

Starting from: US$89,00
  • Free Version
  • Free Trial
Value for Money 5 0.7

Quick view of inConcert Contact Center

Business size

S M L

Pricing starting from:

US$1,00

  • Free Version
  • Free Trial

Value for Money

4,3