---
description: Learn how Dynamics 365 Customer Service can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 Customer Service Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Dynamics 365 Customer Service](/software/2057903/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2213 reviews) — Customer service software for businesses of all sizes
   - [View profile](https://www.getapp.za.com/software/10036/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/10036/2057903/zoho-desk/vs/dynamics-365-customer-service)
2. **Freshdesk** — 4.5/5 (3460 reviews) — Online helpdesk system and customer service software
   - [View profile](https://www.getapp.za.com/software/10317/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/10317/2057903/freshdesk/vs/dynamics-365-customer-service)
3. **TeamViewer ONE** — 4.6/5 (11629 reviews) — Proactive IT management with AI-powered automation
   - [View profile](https://www.getapp.za.com/software/90948/teamviewer)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/90948/2057903/teamviewer/vs/dynamics-365-customer-service)
4. **LiveChat** — 4.6/5 (1727 reviews) — AI-based live chat for customer support and sales teams
   - [View profile](https://www.getapp.za.com/software/8385/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/8385/2057903/livechat/vs/dynamics-365-customer-service)
5. **Zoho Assist** — 4.7/5 (1446 reviews) — Cloud-based remote support solution
   - [View profile](https://www.getapp.za.com/software/9913/zoho-assist)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/9913/2057903/zoho-assist/vs/dynamics-365-customer-service)
6. **LiveAgent** — 4.7/5 (1786 reviews) — Multichannel Help Desk Solution with Powerful AI Features
   - [View profile](https://www.getapp.za.com/software/91301/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/91301/2057903/liveagent/vs/dynamics-365-customer-service)
7. **Freshservice** — 4.5/5 (753 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.za.com/software/91351/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/91351/2057903/freshservice/vs/dynamics-365-customer-service)
8. **Tidio** — 4.7/5 (590 reviews) — Aill-in-one customer support software with AI features
   - [View profile](https://www.getapp.za.com/software/105081/tidio-chat)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/105081/2057903/tidio-chat/vs/dynamics-365-customer-service)
9. **HelpDesk** — 4.6/5 (180 reviews) — Ticketing software for effortless customer support
   - [View profile](https://www.getapp.za.com/software/116767/helpdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/116767/2057903/helpdesk/vs/dynamics-365-customer-service)
10. **Guru** — 4.8/5 (639 reviews) — Connect all company knowledge. Access it everywhere. Build t
    - [View profile](https://www.getapp.za.com/software/123167/guru)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/123167/2057903/guru/vs/dynamics-365-customer-service)
11. **Zendesk Suite** — 4.4/5 (4083 reviews) — AI powered customer service across all channels
    - [View profile](https://www.getapp.za.com/software/9448/zendesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/9448/2057903/zendesk/vs/dynamics-365-customer-service)
12. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.za.com/software/120371/boss-solutions-suite)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/120371/2057903/boss-solutions-suite/vs/dynamics-365-customer-service)
13. **Giva** — 4.9/5 (57 reviews) — Cloud based help desk software for businesses of all sizes
    - [View profile](https://www.getapp.za.com/software/116599/giva-customer-service)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/116599/2057903/giva-customer-service/vs/dynamics-365-customer-service)
14. **SysAid** — 4.5/5 (520 reviews) — AI-enabled ITSM platform for businesses of all sizes
    - [View profile](https://www.getapp.za.com/software/90863/sysaid)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/90863/2057903/sysaid/vs/dynamics-365-customer-service)
15. **ServiceNow** — 4.5/5 (351 reviews) — ITSM for automation \& management of IT enterprise services
    - [View profile](https://www.getapp.za.com/software/9156/servicenow)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/9156/2057903/servicenow/vs/dynamics-365-customer-service)
16. **HubSpot Service Hub** — 4.4/5 (190 reviews) — Cloud-based customer service solution for firms of all sizes
    - [View profile](https://www.getapp.za.com/software/119575/hubspot-service-hub)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/119575/2057903/hubspot-service-hub/vs/dynamics-365-customer-service)
17. **ManageEngine ServiceDesk Plus** — 4.4/5 (233 reviews) — Cloud IT Help Desk Software
    - [View profile](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/20521/2057903/manageengine-service-desk-plus/vs/dynamics-365-customer-service)
18. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Faveo Helpdesk helps simplify the customer support process
    - [View profile](https://www.getapp.za.com/software/2059324/faveo-helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/2057903/2059324/dynamics-365-customer-service/vs/faveo-helpdesk)
19. **JIRA Service Management** — 4.5/5 (770 reviews) — IT service platform for unified support
    - [View profile](https://www.getapp.za.com/software/91811/jira-service-management)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/91811/2057903/jira-service-management/vs/dynamics-365-customer-service)
20. **KnowledgeOwl** — 4.8/5 (238 reviews) — Knowledge base and documentation software
    - [View profile](https://www.getapp.za.com/software/91819/helpgizmo)
    - [Compare vs Dynamics 365 Customer Service](https://www.getapp.za.com/compare/91819/2057903/helpgizmo/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service)
- [View Product Profile](https://www.getapp.za.com/software/2057903/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dynamics-365-customer-service/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2057903/dynamics-365-customer-service> |
| en-AU | <https://www.getapp.com.au/alternatives/2057903/dynamics-365-customer-service> |
| en-CA | <https://www.getapp.ca/alternatives/2057903/dynamics-365-customer-service> |
| en-GB | <https://www.getapp.co.uk/alternatives/2057903/dynamics-365-customer-service> |
| en-IE | <https://www.getapp.ie/alternatives/2057903/dynamics-365-customer-service> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2057903/dynamics-365-customer-service> |
| en-SG | <https://www.getapp.sg/alternatives/2057903/dynamics-365-customer-service> |
| en-ZA | <https://www.getapp.za.com/alternatives/2057903/dynamics-365-customer-service> |

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