---
description: Learn how Contact Center as a Service (CCaaS) can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Contact Center as a Service (CCaaS) Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/599/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/2059944/call-center) > [Contact Center as a Service (CCaaS) Alternatives](https://www.getapp.za.com/alternatives/2059944/call-center)

# Alternatives to Contact Center as a Service (CCaaS)

Canonical: https://www.getapp.za.com/alternatives/2059944/call-center

> Explore the top alternatives to Contact Center as a Service (CCaaS). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Cloud-based contact center solution to streamline operations
   - [View profile](https://www.getapp.za.com/software/104279/chasedata)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/104279/2059944/chasedata/vs/call-center)
2. **3CX** — 4.4/5 (465 reviews) — Web \& mobile-based (Android, iOS) communications system.
   - [View profile](https://www.getapp.za.com/software/103409/3cx)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/103409/2059944/3cx/vs/call-center)
3. **Dialpad** — 4.2/5 (562 reviews) — Cloud communications system for enterprise businesses
   - [View profile](https://www.getapp.za.com/software/103849/dialpad-sell)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/103849/2059944/dialpad-sell/vs/call-center)
4. **Aircall** — 4.2/5 (458 reviews) — AI powered customer communications platform
   - [View profile](https://www.getapp.za.com/software/100333/aircall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/100333/2059944/aircall/vs/call-center)
5. **Convoso** — 4.5/5 (386 reviews) — AI virtual agent for call center automation
   - [View profile](https://www.getapp.za.com/software/8280/cloud-predictive-dialer)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/8280/2059944/cloud-predictive-dialer/vs/call-center)
6. **Readymode** — 4.6/5 (136 reviews) — Cloud-based, all-in-one predictive dialer for outbound sales
   - [View profile](https://www.getapp.za.com/software/107701/xencall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/107701/2059944/xencall/vs/call-center)
7. **JustCall** — 4.1/5 (223 reviews) — AI-Powered Customer Communication for Sales \& Support Teams
   - [View profile](https://www.getapp.za.com/software/2047760/justcall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/2047760/2059944/justcall/vs/call-center)
8. **CallTools** — 4.8/5 (155 reviews) — All-in-one predictive dialer \& inbound call center solution
   - [View profile](https://www.getapp.za.com/software/105001/calltools)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/105001/2059944/calltools/vs/call-center)
9. **CTM** — 4.6/5 (150 reviews) — Conversation analytics for marketing attribution
   - [View profile](https://www.getapp.za.com/software/127363/calltrackingmetrics)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/127363/2059944/calltrackingmetrics/vs/call-center)
10. **CloudTalk** — 4.4/5 (268 reviews) — Cloud-based call center software for sales and support teams
    - [View profile](https://www.getapp.za.com/software/114835/cloudtalk)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/114835/2059944/cloudtalk/vs/call-center)
11. **SparkTG VCC** — 4.7/5 (42 reviews) — Top Contact Center solution that ensures your business grows
    - [View profile](https://www.getapp.za.com/software/2046666/ivr)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/2046666/2059944/ivr/vs/call-center)
12. **CommPeak Dialer** (0 reviews) — Double Your Call Center’s Reach with Predictive Dialing
    - [View profile](https://www.getapp.za.com/software/2069424/commpeak-dialer)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/2059944/2069424/call-center/vs/commpeak-dialer)
13. **Voximplant Kit** — 4.5/5 (4 reviews) — Intelligent cloud contact center for your evolving business
    - [View profile](https://www.getapp.za.com/software/2064983/kit-contact-center)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/2059944/2064983/call-center/vs/kit-contact-center)
14. **DialerAI** — 4.8/5 (5 reviews) — Cloud callcenter for remote sales and customer communication
    - [View profile](https://www.getapp.za.com/software/126251/dialerai)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/126251/2059944/dialerai/vs/call-center)
15. **Ringover** — 4.7/5 (858 reviews) — 100% cloud phone for startups and SMEs
    - [View profile](https://www.getapp.za.com/software/117547/ringover)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/117547/2059944/ringover/vs/call-center)
16. **Twilio** — 4.4/5 (501 reviews) — Build, Scale, and Operate Customized Communication Solutions
    - [View profile](https://www.getapp.za.com/software/90610/twilio-communications-platform)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/90610/2059944/twilio-communications-platform/vs/call-center)
17. **Zoom Phone** — 4.5/5 (243 reviews) — Cloud-based business phone system
    - [View profile](https://www.getapp.za.com/software/2069748/zoom-phone)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/2059944/2069748/call-center/vs/zoom-phone)
18. **CallHippo** — 4.4/5 (675 reviews) — Cloud-based phone system for sales, support \& growing teams
    - [View profile](https://www.getapp.za.com/software/107461/callhippo)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/107461/2059944/callhippo/vs/call-center)
19. **RingCX** — 4.2/5 (253 reviews) — AI-powered contact center
    - [View profile](https://www.getapp.za.com/software/105435/ringcentral-contact-centre)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/105435/2059944/ringcentral-contact-centre/vs/call-center)
20. **Vonage Business Communications** — 4.0/5 (320 reviews) — Cloud-based business VoIP phone service
    - [View profile](https://www.getapp.za.com/software/102429/vonage-business)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.getapp.za.com/compare/102429/2059944/vonage-business/vs/call-center)

## Related Categories

- [Unified Communications Software](https://www.getapp.za.com/directory/599/unified-communications/software)
- [Virtualisation Software](https://www.getapp.za.com/directory/649/virtualization/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)
- [Call Center Workforce Management Software](https://www.getapp.za.com/directory/3707/call-center-workforce-management/software)
- [Auto Dialer Software](https://www.getapp.za.com/directory/1067/auto-dialer/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/2059944/call-center)
- [View Product Profile](https://www.getapp.za.com/software/2059944/call-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/call-center/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2059944/call-center> |
| en-AU | <https://www.getapp.com.au/alternatives/2059944/call-center> |
| en-CA | <https://www.getapp.ca/alternatives/2059944/call-center> |
| en-GB | <https://www.getapp.co.uk/alternatives/2059944/call-center> |
| en-IE | <https://www.getapp.ie/alternatives/2059944/call-center> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2059944/call-center> |
| en-SG | <https://www.getapp.sg/alternatives/2059944/call-center> |
| en-ZA | <https://www.getapp.za.com/alternatives/2059944/call-center> |
| fr | <https://www.getapp.fr/alternatives/2059944/call-center> |
| fr-BE | <https://fr.getapp.be/alternatives/2059944/call-center> |
| fr-CA | <https://fr.getapp.ca/alternatives/2059944/call-center> |

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