---
description: Learn how OpenText Service Management can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenText Service Management Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [OpenText Service Management](/software/2067075/service-management-automation) > [OpenText Service Management Alternatives](https://www.getapp.za.com/alternatives/2067075/service-management-automation)

# Alternatives to OpenText Service Management

Canonical: https://www.getapp.za.com/alternatives/2067075/service-management-automation

> Explore the top alternatives to OpenText Service Management. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.za.com/software/91351/freshservice)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/91351/2067075/freshservice/vs/service-management-automation)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.za.com/software/91811/jira-service-management)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/91811/2067075/jira-service-management/vs/service-management-automation)
3. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.za.com/software/101213/service-desk)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/101213/2067075/service-desk/vs/service-management-automation)
4. **SysAid** — 4.5/5 (511 reviews) — AI-enabled ITSM platform for businesses of all sizes
   - [View profile](https://www.getapp.za.com/software/90863/sysaid)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/90863/2067075/sysaid/vs/service-management-automation)
5. **Zendesk Suite** — 4.4/5 (4072 reviews) — AI powered customer service across all channels
   - [View profile](https://www.getapp.za.com/software/9448/zendesk)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/9448/2067075/zendesk/vs/service-management-automation)
6. **Hiver** — 4.7/5 (146 reviews) — Modern, AI help desk software built for fast teams.
   - [View profile](https://www.getapp.za.com/software/20502/hiver)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/20502/2067075/hiver/vs/service-management-automation)
7. **TOPdesk** — 4.4/5 (110 reviews) — The service management platform that makes service happen
   - [View profile](https://www.getapp.za.com/software/111785/topdesk)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/111785/2067075/topdesk/vs/service-management-automation)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Cloud IT Help Desk Software
   - [View profile](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/20521/2067075/manageengine-service-desk-plus/vs/service-management-automation)
9. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — IT Service Desk \& Asset Management Software
   - [View profile](https://www.getapp.za.com/software/1336/solarwinds-service-desk)
   - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/1336/2067075/solarwinds-service-desk/vs/service-management-automation)
10. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.za.com/software/101433/issuetrak)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/101433/2067075/issuetrak/vs/service-management-automation)
11. **ALVAO Service Desk** — 4.6/5 (29 reviews) — AI-powered ITSM solution designed for Microsoft 365
    - [View profile](https://www.getapp.za.com/software/2067614/alvao-service-desk)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/2067075/2067614/service-management-automation/vs/alvao-service-desk)
12. **OTRS** — 4.4/5 (96 reviews) — Helpdesk software for customer service management teams
    - [View profile](https://www.getapp.za.com/software/102025/otrs)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/102025/2067075/otrs/vs/service-management-automation)
13. **Vivantio** — 4.3/5 (178 reviews) — Flexible Software. Focused Service.
    - [View profile](https://www.getapp.za.com/software/91516/vivantio)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/91516/2067075/vivantio/vs/service-management-automation)
14. **ServiceTonic** — 4.5/5 (2 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.za.com/software/2072659/servicetonic)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/2067075/2072659/service-management-automation/vs/servicetonic)
15. **EcholoN** — 4.7/5 (35 reviews) — Helpdesk software for managing customer service processes
    - [View profile](https://www.getapp.za.com/software/164895/echolon)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/164895/2067075/echolon/vs/service-management-automation)
16. **C2** — 4.3/5 (14 reviews) — The ultimate ITSM platform
    - [View profile](https://www.getapp.za.com/software/100352/c2-atom)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/100352/2067075/c2-atom/vs/service-management-automation)
17. **ServiceWise** — 4.6/5 (8 reviews) — Web based help desk management software
    - [View profile](https://www.getapp.za.com/software/103283/servicewise)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/103283/2067075/servicewise/vs/service-management-automation)
18. **ChangeGear** — 4.0/5 (51 reviews) — Comprehensive change and service management.
    - [View profile](https://www.getapp.za.com/software/106161/changegear-itsm)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/106161/2067075/changegear-itsm/vs/service-management-automation)
19. **IncidentMonitor** — 4.1/5 (7 reviews) — Service desk software with self-service web portal support
    - [View profile](https://www.getapp.za.com/software/104999/incidentmonitor)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/104999/2067075/incidentmonitor/vs/service-management-automation)
20. **Freshdesk** — 4.5/5 (3408 reviews) — Online helpdesk system and customer service software
    - [View profile](https://www.getapp.za.com/software/10317/freshdesk)
    - [Compare vs OpenText Service Management](https://www.getapp.za.com/compare/10317/2067075/freshdesk/vs/service-management-automation)

## Related Categories

- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.za.com/directory/1249/service-desk/software)
- [IT Service Software](https://www.getapp.za.com/directory/1049/it-service/software)
- [IT Ticketing Systems](https://www.getapp.za.com/directory/3479/it-ticketing-systems/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/2067075/service-management-automation)
- [View Product Profile](https://www.getapp.za.com/software/2067075/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/service-management-automation/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2067075/service-management-automation> |
| en-AU | <https://www.getapp.com.au/alternatives/2067075/service-management-automation> |
| en-CA | <https://www.getapp.ca/alternatives/2067075/service-management-automation> |
| en-GB | <https://www.getapp.co.uk/alternatives/2067075/service-management-automation> |
| en-IE | <https://www.getapp.ie/alternatives/2067075/service-management-automation> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2067075/service-management-automation> |
| en-SG | <https://www.getapp.sg/alternatives/2067075/service-management-automation> |
| en-ZA | <https://www.getapp.za.com/alternatives/2067075/service-management-automation> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"OpenText Service Management","description":"Find the best OpenText Service Management alternatives for your business in South Africa. On our platform you can find free, open source, and cloud-based software similar to OpenText Service Management.","url":"https://www.getapp.za.com/alternatives/2067075/service-management-automation","about":{"@id":"https://www.getapp.za.com/alternatives/2067075/service-management-automation#software"},"breadcrumb":{"@id":"https://www.getapp.za.com/alternatives/2067075/service-management-automation#breadcrumblist"},"@id":"https://www.getapp.za.com/alternatives/2067075/service-management-automation#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","mainEntity":{"@id":"https://www.getapp.za.com/alternatives/2067075/service-management-automation#software"},"publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"OpenText Service Management","url":"https://www.getapp.za.com/software/2067075/service-management-automation","@id":"https://www.getapp.za.com/software/2067075/service-management-automation#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"79","@type":"Offer"}},{"@id":"https://www.getapp.za.com/alternatives/2067075/service-management-automation#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"OpenText Service Management","position":3,"item":"/software/2067075/service-management-automation","@type":"ListItem"},{"name":"OpenText Service Management Alternatives","position":4,"item":"https://www.getapp.za.com/alternatives/2067075/service-management-automation","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"OpenText Service Management Alternatives | GetApp South Africa 2026","@context":"https://schema.org","@id":"https://www.getapp.za.com/alternatives/2067075/service-management-automation#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.za.com/software/91351/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.za.com/software/91811/jira-service-management","@type":"ListItem"},{"name":"InvGate Service Management","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.getapp.za.com/software/101213/service-desk","@type":"ListItem"},{"name":"SysAid","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.getapp.za.com/software/90863/sysaid","@type":"ListItem"},{"name":"Zendesk Suite","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.za.com/software/9448/zendesk","@type":"ListItem"},{"name":"Hiver","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.getapp.za.com/software/20502/hiver","@type":"ListItem"},{"name":"TOPdesk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.getapp.za.com/software/111785/topdesk","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.getapp.za.com/software/20521/manageengine-service-desk-plus","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.getapp.za.com/software/1336/solarwinds-service-desk","@type":"ListItem"},{"name":"Issuetrak","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.getapp.za.com/software/101433/issuetrak","@type":"ListItem"},{"name":"ALVAO Service Desk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e2f0196-d886-4218-8800-994a16014e70.png","url":"https://www.getapp.za.com/software/2067614/alvao-service-desk","@type":"ListItem"},{"name":"OTRS","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.getapp.za.com/software/102025/otrs","@type":"ListItem"},{"name":"Vivantio","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.getapp.za.com/software/91516/vivantio","@type":"ListItem"},{"name":"ServiceTonic","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.getapp.za.com/software/2072659/servicetonic","@type":"ListItem"},{"name":"EcholoN","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.getapp.za.com/software/164895/echolon","@type":"ListItem"},{"name":"C2","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.getapp.za.com/software/100352/c2-atom","@type":"ListItem"},{"name":"ServiceWise","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.getapp.za.com/software/103283/servicewise","@type":"ListItem"},{"name":"ChangeGear","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.getapp.za.com/software/106161/changegear-itsm","@type":"ListItem"},{"name":"IncidentMonitor","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.getapp.za.com/software/104999/incidentmonitor","@type":"ListItem"},{"name":"Freshdesk","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"ListItem"}],"numberOfItems":20}
</script>