---
description: Learn how MSM can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MSM Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [MSM](/software/2067455/msm) > [MSM Alternatives](https://www.getapp.za.com/alternatives/2067455/msm)

# Alternatives to MSM

Canonical: https://www.getapp.za.com/alternatives/2067455/msm

> Explore the top alternatives to MSM. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.6/5 (803 reviews) — A complete IT service management (ITSM) tool for business
   - [View profile](https://www.getapp.za.com/software/91351/freshservice)
   - [Compare vs MSM](https://www.getapp.za.com/compare/91351/2067455/freshservice/vs/msm)
2. **InvGate Service Management** — 4.6/5 (108 reviews) — Web-based IT service desk software
   - [View profile](https://www.getapp.za.com/software/101213/service-desk)
   - [Compare vs MSM](https://www.getapp.za.com/compare/101213/2067455/service-desk/vs/msm)
3. **Vision Helpdesk** — 4.6/5 (49 reviews) — Help Desk, Live Chat Software, and ITSM / ITIL Service Desk
   - [View profile](https://www.getapp.za.com/software/90728/vision-helpdesk)
   - [Compare vs MSM](https://www.getapp.za.com/compare/90728/2067455/vision-helpdesk/vs/msm)
4. **Remote Monitoring and Management** — 4.5/5 (461 reviews) — Cloud-based IT management platform for MSPs
   - [View profile](https://www.getapp.za.com/software/102017/atera)
   - [Compare vs MSM](https://www.getapp.za.com/compare/102017/2067455/atera/vs/msm)
5. **Freshdesk** — 4.5/5 (3487 reviews) — Cloud-based AI help desk for teams of all sizes
   - [View profile](https://www.getapp.za.com/software/10317/freshdesk)
   - [Compare vs MSM](https://www.getapp.za.com/compare/10317/2067455/freshdesk/vs/msm)
6. **NinjaOne** — 4.7/5 (298 reviews) — Cloud-based unified IT operations platform for MSPs
   - [View profile](https://www.getapp.za.com/software/108129/ninjaone)
   - [Compare vs MSM](https://www.getapp.za.com/compare/108129/2067455/ninjaone/vs/msm)
7. **JIRA Service Management** — 4.5/5 (779 reviews) — IT service platform for unified support
   - [View profile](https://www.getapp.za.com/software/91811/jira-service-management)
   - [Compare vs MSM](https://www.getapp.za.com/compare/91811/2067455/jira-service-management/vs/msm)
8. **Caspio** — 4.6/5 (249 reviews) — AI platform for building custom business applications.
   - [View profile](https://www.getapp.za.com/software/90524/caspio)
   - [Compare vs MSM](https://www.getapp.za.com/compare/90524/2067455/caspio/vs/msm)
9. **SysAid** — 4.5/5 (523 reviews) — Cloud-based AI ITSM \& ESM platform for all sizes
   - [View profile](https://www.getapp.za.com/software/90863/sysaid)
   - [Compare vs MSM](https://www.getapp.za.com/compare/90863/2067455/sysaid/vs/msm)
10. **EZO EAM** — 4.6/5 (1546 reviews) — Cloud-based Enterprise Asset Management and CMMS Software
    - [View profile](https://www.getapp.za.com/software/103331/ezofficeinventory)
    - [Compare vs MSM](https://www.getapp.za.com/compare/103331/2067455/ezofficeinventory/vs/msm)
11. **Agiloft** — 4.8/5 (39 reviews) — Cloud-based tool for contract lifecycle management.
    - [View profile](https://www.getapp.za.com/software/103389/agiloft)
    - [Compare vs MSM](https://www.getapp.za.com/compare/103389/2067455/agiloft/vs/msm)
12. **HaloITSM** — 4.7/5 (44 reviews) — ITSM solution for managing incidents \& assets
    - [View profile](https://www.getapp.za.com/software/130803/haloitsm)
    - [Compare vs MSM](https://www.getapp.za.com/compare/130803/2067455/haloitsm/vs/msm)
13. **BOSSDesk** — 4.7/5 (145 reviews) — BOSSDesk a FrontRunner in Help Desk Software
    - [View profile](https://www.getapp.za.com/software/120371/boss-solutions)
    - [Compare vs MSM](https://www.getapp.za.com/compare/120371/2067455/boss-solutions/vs/msm)
14. **AssetSonar** — 4.6/5 (39 reviews) — Run IT from one connected source of truth
    - [View profile](https://www.getapp.za.com/software/113655/asset-sonar)
    - [Compare vs MSM](https://www.getapp.za.com/compare/113655/2067455/asset-sonar/vs/msm)
15. **monday service** — 4.6/5 (111 reviews) — Customer support and service solution
    - [View profile](https://www.getapp.za.com/software/2079989/monday-service)
    - [Compare vs MSM](https://www.getapp.za.com/compare/2067455/2079989/msm/vs/monday-service)
16. **Deepser** — 4.6/5 (58 reviews) — Service Management without complexity - no code.
    - [View profile](https://www.getapp.za.com/software/2002751/deepser)
    - [Compare vs MSM](https://www.getapp.za.com/compare/2002751/2067455/deepser/vs/msm)
17. **VIZOR IT Asset Management** — 4.5/5 (2 reviews) — ITIL Certified IT Service and Asset Management Solution
    - [View profile](https://www.getapp.za.com/software/101741/vizor-helpdesk-it-assets)
    - [Compare vs MSM](https://www.getapp.za.com/compare/101741/2067455/vizor-helpdesk-it-assets/vs/msm)
18. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System
    - [View profile](https://www.getapp.za.com/software/2062890/tikting)
    - [Compare vs MSM](https://www.getapp.za.com/compare/2062890/2067455/tikting/vs/msm)
19. **Zendesk Suite** — 4.4/5 (4094 reviews) — AI powered customer service across all channels
    - [View profile](https://www.getapp.za.com/software/9448/zendesk)
    - [Compare vs MSM](https://www.getapp.za.com/compare/9448/2067455/zendesk/vs/msm)
20. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — AI powered customer service management platform
    - [View profile](https://www.getapp.za.com/software/91754/salesforce)
    - [Compare vs MSM](https://www.getapp.za.com/compare/91754/2067455/salesforce/vs/msm)

## Related Categories

- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/2067455/msm)
- [View Product Profile](https://www.getapp.za.com/software/2067455/msm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/msm/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2067455/msm> |
| en-AU | <https://www.getapp.com.au/alternatives/2067455/msm> |
| en-CA | <https://www.getapp.ca/alternatives/2067455/msm> |
| en-GB | <https://www.getapp.co.uk/alternatives/2067455/msm> |
| en-IE | <https://www.getapp.ie/alternatives/2067455/msm> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2067455/msm> |
| en-SG | <https://www.getapp.sg/alternatives/2067455/msm> |
| en-ZA | <https://www.getapp.za.com/alternatives/2067455/msm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"MSM","description":"Find the best MSM alternatives for your business in South Africa. On our platform you can find free, open source, and cloud-based software similar to MSM.","url":"https://www.getapp.za.com/alternatives/2067455/msm","about":{"@id":"https://www.getapp.za.com/alternatives/2067455/msm#software"},"breadcrumb":{"@id":"https://www.getapp.za.com/alternatives/2067455/msm#breadcrumblist"},"@id":"https://www.getapp.za.com/alternatives/2067455/msm#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.getapp.za.com/alternatives/2067455/msm#software"},"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.getapp.za.com/#website"}},{"name":"MSM","url":"https://www.getapp.za.com/software/2067455/msm","@id":"https://www.getapp.za.com/software/2067455/msm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":8,"ratingValue":3.9},"offers":{"price":"95","@type":"Offer"}},{"@id":"https://www.getapp.za.com/alternatives/2067455/msm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"MSM","position":3,"item":"/software/2067455/msm","@type":"ListItem"},{"name":"MSM Alternatives","position":4,"item":"https://www.getapp.za.com/alternatives/2067455/msm","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"MSM Alternatives | GetApp South Africa 2026","@context":"https://schema.org","@id":"https://www.getapp.za.com/alternatives/2067455/msm#itemlist","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.getapp.za.com/software/91351/freshservice","@type":"ListItem"},{"name":"InvGate Service Management","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.getapp.za.com/software/101213/service-desk","@type":"ListItem"},{"name":"Vision Helpdesk","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.getapp.za.com/software/90728/vision-helpdesk","@type":"ListItem"},{"name":"Remote Monitoring and Management","position":4,"image":"https://images.g2crowd.com/uploads/product/image/7550bcff45895b9a0bd1ebb5c48260a6/remote-monitoring-and-management.png","url":"https://www.getapp.za.com/software/102017/atera","@type":"ListItem"},{"name":"Freshdesk","position":5,"image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.getapp.za.com/software/10317/freshdesk","@type":"ListItem"},{"name":"NinjaOne","position":6,"image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.getapp.za.com/software/108129/ninjaone","@type":"ListItem"},{"name":"JIRA Service Management","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.getapp.za.com/software/91811/jira-service-management","@type":"ListItem"},{"name":"Caspio","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2100f45-f31c-457d-bce8-b0dc46487de3.png","url":"https://www.getapp.za.com/software/90524/caspio","@type":"ListItem"},{"name":"SysAid","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.getapp.za.com/software/90863/sysaid","@type":"ListItem"},{"name":"EZO EAM","position":10,"image":"https://images.g2crowd.com/uploads/product/image/ecea2cbed049a253e90b84b07abb49e5/ezo-eam.png","url":"https://www.getapp.za.com/software/103331/ezofficeinventory","@type":"ListItem"},{"name":"Agiloft","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7419775a-ebe7-49a0-853a-ce2fb655702d.png","url":"https://www.getapp.za.com/software/103389/agiloft","@type":"ListItem"},{"name":"HaloITSM","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a3ae1a8-3a65-463b-839c-abb7b4663116.png","url":"https://www.getapp.za.com/software/130803/haloitsm","@type":"ListItem"},{"name":"BOSSDesk","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.getapp.za.com/software/120371/boss-solutions","@type":"ListItem"},{"name":"AssetSonar","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aad4db06-137a-4780-9ed1-5e3822f3738a.png","url":"https://www.getapp.za.com/software/113655/asset-sonar","@type":"ListItem"},{"name":"monday service","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.getapp.za.com/software/2079989/monday-service","@type":"ListItem"},{"name":"Deepser","position":16,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.getapp.za.com/software/2002751/deepser","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":17,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.getapp.za.com/software/101741/vizor-helpdesk-it-assets","@type":"ListItem"},{"name":"TIKTING","position":18,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3075d5b-c34f-4e2c-9493-f5b8f34eae74.png","url":"https://www.getapp.za.com/software/2062890/tikting","@type":"ListItem"},{"name":"Zendesk Suite","position":19,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.getapp.za.com/software/9448/zendesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":20,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.getapp.za.com/software/91754/salesforce","@type":"ListItem"}],"numberOfItems":20}
</script>