Freshworks Customer Service Suite Alternatives

How are these alternatives similar to Freshworks Customer Service Suite?

The alternatives suggested are similar to Freshworks Customer Service Suite in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshworks Customer Service Suite alternatives to see if there are any Freshworks Customer Service Suite competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshworks Customer Service Suite?


Top 20 alternatives

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk helps businesses effectively document solutions using an easy-to-build and completely customizable knowledge base. Read more about Freshdesk

Business size

S M L

Starting from: US$18.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.4

Zoho Desk

Superior customer service. Lasting experiences.

Overview

With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's for faster answers and fewer tickets. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Read more about Zoho Desk

Business size

S M L

Starting from: US$14.00
Pricing plans
Value for Money 4.5 0.5 View Pricing Plans

Zendesk Suite

Service-first CRM company that builds support & sales tools

Overview

Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%. Read more about Zendesk Suite

Business size

S M L

Starting from: US$55.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

LiveAgent

Great customer service starts with better help desk software

Overview

LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction. Start with a 30-day free trial, no credit card required Read more about LiveAgent

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.7 0.7

Deskpro

Customer service software you can depend on

Overview

Knowledge management software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise. Read more about Deskpro

Business size

S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Supportbench

Supportbench: AI-Powered Enterprise Support Mastery

Overview

Supportbench revolutionizes customer support with AI-driven features. Seamlessly manage tickets, utilize dynamic SLAs, and engage users with ChatGPT bots. Deliver unmatched value and personalized experiences, making support teams the heroes of their organizations. Read more about Supportbench

Business size

S M L

Starting from: US$32.00
  • Free Version
  • Free Trial
Value for Money 4.8 0.8

Sagicc

Make your customers fall in love with your brand ­čĺś

Overview

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 10 customer service agents. Read more about Sagicc

Business size

S M L

Starting from: US$70.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Intercom

Intercom is bringing AI-first Customer Service to the world

Overview

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Read more about Intercom

Business size

S M L

Starting from: US$39.00
  • Free Version
  • Free Trial
Value for Money 4.0

Vivantio

Flexible Software. Focused Service.

Overview

Knowledge at your fingertips allows you to respond quicker and improve the efficiency of your support team, freeing up resources to tackle tougher issues. Benefit from key features like: knowledge categorization, custom forms & fields, document themes & templates, WYSIWYG editor, and more. Read more about Vivantio

Business size

S M L

Starting from: US$59.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.3

Centralpoint

Digital experience platform & content management solution

Overview

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners. Read more about Centralpoint

Business size

S M L

Starting from: US$25,000.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Front

How 8,000+ companies streamline customer communication.

Overview

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration. Read more about Front

Business size

S M L

Starting from: US$19.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

Kustomer

Modern Customer Service Software For Customer-First Brands

Overview

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets. Read more about Kustomer

Business size

S M L

Starting from: US$89.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

Genesys Cloud CX

Software for faster, smarter, personal experiences

Overview

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture Read more about Genesys Cloud CX

Business size

S M L

Starting from: US$75.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

EcholoN

Helpdesk software for managing customer service processes

Overview

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform. Read more about EcholoN

Business size

S M L

Starting from: US$5,500.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

SimpleCRM

Cloud-based all-in-one marketing platform

Overview

SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products that cater to various business requirements such as accounting, CRM, marketing, and more. Read more about SimpleCRM

Business size

S M L

Starting from: US$30.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.3

Bitrix24

100% free CRM, collaboration, and communication tool suite

Overview

Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Read more about Bitrix24

Business size

S M L

Starting from: US$61.00
  • Free Version
  • Free Trial
Value for Money 4.2 0.2

Howazit

Howazit collects feedback from customers and acts upon it.

Overview

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Read more about Howazit

Business size

S M L

Starting from: US$150.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.5

TeamSupport

The complete B2B solution for great customer support

Overview

TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy. Read more about TeamSupport

Business size

S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.4 0.4

C2-ITSM

The ultimate ITSM platform

Overview

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. ItÔÇÖs also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Read more about C2-ITSM

Business size

S M L

Starting from: US$44.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.3

Salesforce Service Cloud

Customer Service & Field Service Management Solutions

Overview

Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices. Read more about Salesforce Service Cloud

Business size

S M L

Starting from: US$25.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

Quick view of Freshworks Customer Service Suite

Business size

S M L

Pricing starting from:

US$29.00

  • Free Version
  • Free Trial

Value for Money

4