---
description: Learn how Freshdesk Omni can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshdesk Omni Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Freshdesk Omni](/software/2069229/freshworks-customer-service-suite) > [Freshdesk Omni Alternatives](https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite)

# Alternatives to Freshdesk Omni

Canonical: https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite

> Explore the top alternatives to Freshdesk Omni. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Hiver** — 4.7/5 (148 reviews) — The agentic omnichannel customer service platform.
   - [View profile](https://www.getapp.za.com/software/20502/hiver)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/20502/2069229/hiver/vs/freshworks-customer-service-suite)
2. **Gladly** — 4.8/5 (139 reviews) — Cloud-based customer service platform
   - [View profile](https://www.getapp.za.com/software/106673/gladly)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/106673/2069229/gladly/vs/freshworks-customer-service-suite)
3. **Yonyx** — 4.7/5 (258 reviews) — Decision tree driven Interactive guides for customer service
   - [View profile](https://www.getapp.za.com/software/91207/agi-self-service)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/91207/2069229/agi-self-service/vs/freshworks-customer-service-suite)
4. **Supportbench** — 4.9/5 (117 reviews) — The Only AI Customer Support Platform
   - [View profile](https://www.getapp.za.com/software/105673/supportbench)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/105673/2069229/supportbench/vs/freshworks-customer-service-suite)
5. **Kapture CX** — 4.2/5 (40 reviews) — Cloud-based CRM solution for businesses of all sizes
   - [View profile](https://www.getapp.za.com/software/119083/kapture-crm)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/119083/2069229/kapture-crm/vs/freshworks-customer-service-suite)
6. **TeamSupport** — 4.5/5 (849 reviews) — Cloud-based customer support solution for B2B SaaS
   - [View profile](https://www.getapp.za.com/software/8670/teamsupport)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/8670/2069229/teamsupport/vs/freshworks-customer-service-suite)
7. **Kustomer** — 4.7/5 (80 reviews) — Modern Customer Service Software For Customer-First Brands
   - [View profile](https://www.getapp.za.com/software/109551/kustomer)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/109551/2069229/kustomer/vs/freshworks-customer-service-suite)
8. **Freshchat** — 4.2/5 (151 reviews) — Live Chat software for modern messaging
   - [View profile](https://www.getapp.za.com/software/106095/freshchat)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/106095/2069229/freshchat/vs/freshworks-customer-service-suite)
9. **monday service** — 4.6/5 (110 reviews) — Customer support and service solution
   - [View profile](https://www.getapp.za.com/software/2079989/monday-service)
   - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/2069229/2079989/freshworks-customer-service-suite/vs/monday-service)
10. **Help Scout** — 4.6/5 (226 reviews) — Cloud-based customer support platform
    - [View profile](https://www.getapp.za.com/software/90462/help-scout)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/90462/2069229/help-scout/vs/freshworks-customer-service-suite)
11. **Birdeye** — 4.7/5 (705 reviews) — AI Agents for Multi-Location Brands
    - [View profile](https://www.getapp.za.com/software/112535/birdeye)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/112535/2069229/birdeye/vs/freshworks-customer-service-suite)
12. **Text** — 4.7/5 (30 reviews) — AI-powered support that turns every chat into revenue.
    - [View profile](https://www.getapp.za.com/software/2082384/text-app)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/2069229/2082384/freshworks-customer-service-suite/vs/text-app)
13. **ServiceNow Customer Service Management** — 4.4/5 (153 reviews) — Automate requests and deliver effortless experiences
    - [View profile](https://www.getapp.za.com/software/2058097/servicenow-customer-service-management)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/2058097/2069229/servicenow-customer-service-management/vs/freshworks-customer-service-suite)
14. **Kayako** — 4.0/5 (176 reviews) — AI-enabled unified customer service platform
    - [View profile](https://www.getapp.za.com/software/8789/kayako)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/8789/2069229/kayako/vs/freshworks-customer-service-suite)
15. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking and workflow automation platform
    - [View profile](https://www.getapp.za.com/software/101433/issuetrak)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/101433/2069229/issuetrak/vs/freshworks-customer-service-suite)
16. **Front** — 4.5/5 (288 reviews) — AI-enabled customer service platform for collaboration
    - [View profile](https://www.getapp.za.com/software/102177/front)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/102177/2069229/front/vs/freshworks-customer-service-suite)
17. **ServiceTonic** — 4.6/5 (8 reviews) — ServiceTonic targets small and medium size enterprises
    - [View profile](https://www.getapp.za.com/software/2072659/servicetonic)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/2069229/2072659/freshworks-customer-service-suite/vs/servicetonic)
18. **Fin** — 4.6/5 (18 reviews) — Perfect made possible
    - [View profile](https://www.getapp.za.com/software/2082142/fin)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/2069229/2082142/freshworks-customer-service-suite/vs/fin)
19. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center software
    - [View profile](https://www.getapp.za.com/software/8391/incontact-call-center-software)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/8391/2069229/incontact-call-center-software/vs/freshworks-customer-service-suite)
20. **Vivantio** — 4.3/5 (178 reviews) — When Service Matters.
    - [View profile](https://www.getapp.za.com/software/91516/vivantio)
    - [Compare vs Freshdesk Omni](https://www.getapp.za.com/compare/91516/2069229/vivantio/vs/freshworks-customer-service-suite)

## Related Categories

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)
- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)
- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)
- [Conversational Marketing Platforms](https://www.getapp.za.com/directory/1659/conversational-marketing-platform/software)

## Links

- [View on GetApp](https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite)
- [View Product Profile](https://www.getapp.za.com/software/2069229/freshworks-customer-service-suite)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/alternatives/2069229/freshworks-customer-service-suite> |
| de-AT | <https://www.getapp.at/alternatives/2069229/freshworks-customer-service-suite> |
| en | <https://www.getapp.com/customer-service-support-software/a/freshdesk-omni/alternatives/> |
| en-AE | <https://www.getapp.ae/alternatives/2069229/freshworks-customer-service-suite> |
| en-AU | <https://www.getapp.com.au/alternatives/2069229/freshworks-customer-service-suite> |
| en-CA | <https://www.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| en-GB | <https://www.getapp.co.uk/alternatives/2069229/freshworks-customer-service-suite> |
| en-IE | <https://www.getapp.ie/alternatives/2069229/freshworks-customer-service-suite> |
| en-NZ | <https://www.getapp.co.nz/alternatives/2069229/freshworks-customer-service-suite> |
| en-SG | <https://www.getapp.sg/alternatives/2069229/freshworks-customer-service-suite> |
| en-ZA | <https://www.getapp.za.com/alternatives/2069229/freshworks-customer-service-suite> |
| es | <https://www.getapp.es/alternatives/2069229/freshworks-customer-service-suite> |
| es-CL | <https://www.getapp.cl/alternatives/2069229/freshworks-customer-service-suite> |
| es-CO | <https://www.getapp.com.co/alternatives/2069229/freshworks-customer-service-suite> |
| es-MX | <https://www.getapp.com.mx/alternatives/2069229/freshworks-customer-service-suite> |
| fr | <https://www.getapp.fr/alternatives/2069229/freshworks-customer-service-suite> |
| fr-BE | <https://fr.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| fr-CA | <https://fr.getapp.ca/alternatives/2069229/freshworks-customer-service-suite> |
| nl | <https://www.getapp.nl/alternatives/2069229/freshworks-customer-service-suite> |
| nl-BE | <https://www.getapp.be/alternatives/2069229/freshworks-customer-service-suite> |
| pt | <https://www.getapp.com.br/alternatives/2069229/freshworks-customer-service-suite> |
| pt-PT | <https://www.getapp.pt/alternatives/2069229/freshworks-customer-service-suite> |

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