Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$16,00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| "What If" Scenarios |
"What If" Scenarios
|
| API |
API
|
| Access Control |
Access Control
|
| Activity Dashboard |
Activity Dashboard
|
| Alerts / Escalation |
Alerts / Escalation
|
| Application Integration |
Application Integration
|
| Applications Management |
Applications Management
|
| Archiving & Retention |
Archiving & Retention
|
| Auditing |
Auditing
|
| Authentication |
Authentication
|
| Automated Scheduling |
Automated Scheduling
|
| Business Analysis |
Business Analysis
|
| CRM Integration |
CRM Integration
|
| Cash Management |
Cash Management
|
| Charting |
Charting
|
| Chat |
Chat
|
| Chat Transcript |
Chat Transcript
|
| Collaborative Review |
Collaborative Review
|
| Contact History |
Contact History
|
| Customer History |
Customer History
|
| Customer Profiling |
Customer Profiling
|
| Customizable Branding |
Customizable Branding
|
| Customizable Templates |
Customizable Templates
|
| Data Visualization |
Data Visualization
|
| Email Integration |
Email Integration
|
| Email Templates |
Email Templates
|
| Employee Profile |
Employee Profile
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| File Management |
File Management
|
| File Transfer |
File Transfer
|
| Filtered Views |
Filtered Views
|
| Goal Setting / Tracking |
Goal Setting / Tracking
|
| Help Desk Integration |
Help Desk Integration
|
| Help Desk Management |
Help Desk Management
|
| History Tracking |
History Tracking
|
| Instant Messaging |
Instant Messaging
|
| Labeling |
Labeling
|
| Mobile Integration |
Mobile Integration
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Language |
Multi-Language
|
| Offline Access |
Offline Access
|
| Performance Reports |
Performance Reports
|
| Ratings & Reviews |
Ratings & Reviews
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Routing |
Request Routing
|
| SSL Security |
SSL Security
|
| Sales Tracking |
Sales Tracking
|
| Search Functionality |
Search Functionality
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Summary Reports |
Summary Reports
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey Management |
Survey Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Timeline Management |
Timeline Management
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Visitor Tracking |
Visitor Tracking
|
| Visual Analytics |
Visual Analytics
|
| eCommerce Integration |
eCommerce Integration
|
Integrations |
Integrations |
| ActiveCampaign |
ActiveCampaign
|
| Campaign Monitor |
Campaign Monitor
|
| Cayzu |
Cayzu
|
| Logicbox |
Logicbox
|
| Talkdesk |
Talkdesk
|
| Toonimo |
Toonimo
|
| VidGrid |
VidGrid
|
| Vision Helpdesk |
Vision Helpdesk
|
| Zendesk |
Zendesk
|
| amoCRM |
amoCRM
|
