NICE inContact

Cloud Contact Center Software
(455 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Phone Support Phone Support
24/7 (Live rep) 24/7 (Live rep)
Chat Chat

Pricing

Pricing

Starting From

Starting From

US$100,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Alerts / Escalation Alerts / Escalation
Alerts/Notifications Alerts/Notifications
Appointment Management Appointment Management
Automatic Call Distribution Automatic Call Distribution
Budgeting/Forecasting Budgeting/Forecasting
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Call Tagging Call Tagging
Call Tracking Call Tracking
Campaign Management Campaign Management
Categorisation/Grouping Categorisation/Grouping
Contact Management Contact Management
Contractor Management Contractor Management
Email Management Email Management
FCC Compliance FCC Compliance
Feedback Management Feedback Management
File Transfer File Transfer
Lead Management Lead Management
Multi-Channel Communication Multi-Channel Communication
Multiple Parties Multiple Parties
Network Monitoring Network Monitoring
Performance Management Performance Management
Recording Recording
Remote Access/Control Remote Access/Control
Request Assignment Request Assignment
Shift Swapping Shift Swapping
Survey/Poll Management Survey/Poll Management
Third Party Integrations Third Party Integrations
Ticket Management Ticket Management

Integrations

Integrations

Firefly Firefly
NetSuite CRM NetSuite CRM
Oracle Service Oracle Service
SAP Customer Experience SAP Customer Experience
Salesforce Platform Salesforce Platform
ServiceNow ServiceNow
SpiceCSM SpiceCSM
SugarCRM SugarCRM
Zendesk Zendesk

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