Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$21,00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| @mentions |
@mentions
|
| API |
API
|
| Access Control |
Access Control
|
| Alerts / Escalation |
Alerts / Escalation
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Behavior Tracking |
Behavior Tracking
|
| CRM Integration |
CRM Integration
|
| Call Recording |
Call Recording
|
| Callback Scheduling |
Callback Scheduling
|
| Categorization |
Categorization
|
| Chat |
Chat
|
| Chat Transcript |
Chat Transcript
|
| Client Portal |
Client Portal
|
| Contact History |
Contact History
|
| Conversion Tracking |
Conversion Tracking
|
| Custom Forms |
Custom Forms
|
| Customer Database |
Customer Database
|
| Customer Experience Management |
Customer Experience Management
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Templates |
Customizable Templates
|
| Data Import/Export |
Data Import/Export
|
| Email Templates |
Email Templates
|
| Employee Management |
Employee Management
|
| Employee Onboarding |
Employee Onboarding
|
| Employee Profile |
Employee Profile
|
| Engagement Analytics |
Engagement Analytics
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| File Transfer |
File Transfer
|
| Filtered Views |
Filtered Views
|
| Follow-up Scheduling |
Follow-up Scheduling
|
| HIPAA Compliance |
HIPAA Compliance
|
| Help Desk Integration |
Help Desk Integration
|
| Inbox Management |
Inbox Management
|
| Instant Messaging |
Instant Messaging
|
| Lead Capture |
Lead Capture
|
| Lead Distribution |
Lead Distribution
|
| Lead Generation |
Lead Generation
|
| Mobile Integration |
Mobile Integration
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Channel Marketing |
Multi-Channel Marketing
|
| Multi-Language |
Multi-Language
|
| PCI DSS Compliance |
PCI DSS Compliance
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Productivity Reporting |
Productivity Reporting
|
| Project Time Tracking |
Project Time Tracking
|
| Promotions Management |
Promotions Management
|
| Ratings & Reviews |
Ratings & Reviews
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Receiving |
Receiving
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Assignment |
Request Assignment
|
| Role-Based Permissions |
Role-Based Permissions
|
| SMS Integration |
SMS Integration
|
| Search Functionality |
Search Functionality
|
| Social Media Metrics |
Social Media Metrics
|
| Social Network Marketing |
Social Network Marketing
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey Management |
Survey Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Training Management |
Training Management
|
| Visitor Tracking |
Visitor Tracking
|
| Voice Mail |
Voice Mail
|
Integrations |
Integrations |
| Agile CRM |
Agile CRM
|
| GetResponse |
GetResponse
|
| HubSpot CRM |
HubSpot CRM
|
| HubSpot Marketing Hub |
HubSpot Marketing Hub
|
| Mailchimp |
Mailchimp
|
| PipelineDeals |
PipelineDeals
|
|
Twitter
|
|
| Wordpress |
Wordpress
|
| Zendesk |
Zendesk
|
