Kayako

Unified customer service platform
(154 reviews)
Learn More

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$15,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Active Directory Integration Active Directory Integration
Activity Tracking Activity Tracking
Application Integration Application Integration
Auto-Responders Auto-Responders
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Channel Management Channel Management
Chat Chat
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Communication Management Communication Management
Configurable Workflow Configurable Workflow
Contact History Contact History
Content Management Content Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Email Templates Email Templates
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
Help Desk Management Help Desk Management
Instant Messaging Instant Messaging
Issue Management Issue Management
Lead Assignment Lead Assignment
Mobile Integration Mobile Integration
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Company Multi-Company
Multi-Country Multi-Country
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple Format Support Multiple Format Support
Multiple User Accounts Multiple User Accounts
Performance Reports Performance Reports
Permission Management Permission Management
Productivity Reporting Productivity Reporting
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Reminders Reminders
Reporting & Statistics Reporting & Statistics
Rich Text Editor Rich Text Editor
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Search Functionality Search Functionality
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Reporting Status Reporting
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Two-Factor Authentication Two-Factor Authentication
WYSIWYG Editor WYSIWYG Editor
Web Forms Web Forms
Website Integration Website Integration
Workflow Management Workflow Management
eCommerce Integration eCommerce Integration

Integrations

Integrations

All-In-One Designer All-In-One Designer
Customer Thermometer Customer Thermometer
Help Desk Migration Help Desk Migration
Jira Service Management Jira Service Management
Magento Commerce Magento Commerce
NUACOM NUACOM
Nicereply Nicereply
PagerDuty PagerDuty
Retently Retently
Slaask Slaask

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