Help Scout

Web-based help desk designed for better customer experience
(161 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$12,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Bulk Send Bulk Send
CRM Integration CRM Integration
Call Recording Call Recording
Call Tracking Call Tracking
Categorization Categorization
Chat Chat
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Configurable Workflow Configurable Workflow
Custom Fields Custom Fields
Customer Database Customer Database
Customer History Customer History
Customizable Templates Customizable Templates
Data Filtering Data Filtering
Data Import/Export Data Import/Export
Desktop Notifications Desktop Notifications
Document Management Document Management
Email Integration Email Integration
Email Templates Email Templates
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
HIPAA Compliance HIPAA Compliance
Help Desk Integration Help Desk Integration
History Tracking History Tracking
Inbox Management Inbox Management
Instant Messaging Instant Messaging
Lead Assignment Lead Assignment
Mobile Alerts Mobile Alerts
Mobile Integration Mobile Integration
Multi-Department / Project Multi-Department / Project
Multiple User Accounts Multiple User Accounts
PCI DSS Compliance PCI DSS Compliance
Performance Management Performance Management
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Productivity Reporting Productivity Reporting
Ratings & Reviews Ratings & Reviews
Real Time Monitoring Real Time Monitoring
Real Time Reporting Real Time Reporting
Real Time Updates Real Time Updates
Receiving Receiving
Reporting & Statistics Reporting & Statistics
SSL Security SSL Security
Search Functionality Search Functionality
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Tagging Tagging
Template Management Template Management
Third Party Integration Third Party Integration
Trend Analysis Trend Analysis
Two-Factor Authentication Two-Factor Authentication
Voice Mail Voice Mail
Workflow Management Workflow Management

Integrations

Integrations

Bitium Bitium
Campaign Monitor Campaign Monitor
Capsule Capsule
Customer Thermometer Customer Thermometer
Keap Keap
Kissmetrics Kissmetrics
PipelineDeals PipelineDeals
Slack Slack
SnapEngage SnapEngage
Zapier Zapier

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